Senior Product Specialist

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
As a Senior Product Specialist within Retirement Solutions, you will play a key role in enhancing product execution, operational excellence, and advisor support. You will partner across business functions to analyze trends, improve workflows, coordinate critical product activities, and drive consistent client and advisor outcomes. This position offers broad exposure to product management, retirement plan services, compliance, and operations while creating opportunities to influence process improvements and business results. If you enjoy combining analytical thinking, collaboration, and problem solving to deliver meaningful impact, this role provides an excellent platform for continued growth and development.
Responsibilities
Conduct industry and competitor research and deliver insights and recommendations that enhance products, services, policies, procedures, and client outcomes
Analyze trends, recurring issues, and operational data to identify process improvement opportunities and support informed decision-making
Manage advisor and business partner inquiries, improve routing and response quality, and ensure consistent service delivery across Retirement Solutions
Support product approval, compensation, and retirement plan client service activities while appropriately escalating matters requiring business, legal, compliance, or product management decisions
Maintain and update marketing materials, analytical tools, research resources, and supporting documentation to ensure accuracy and effectiveness
Own recurring workflow tracking and follow-through, prepare reporting on open issues and trends, and maintain business procedures and audit-ready documentation
Coordinate audit data preparation, validation, and delivery for retirement plan sponsors and third-party administrators while ensuring timely and accurate completion
Partner with Sales, Operations, Compliance, Legal, Supervision, Marketing, recordkeepers, and external retirement partners to support product and operational initiatives
Qualifications
Two or more years of experience in product support, financial services, retirement plans, operations, project coordination, or a related field
Bachelor’s degree or equivalent combination of education and relevant experience
Knowledge of employer-sponsored retirement plans, including 401(k) and 403(b) products, is preferred.
Relationship management and project management skills with the ability to use data to identify trends and recommend solutions
Experience supporting financial advisors, product managers, recordkeepers, customers, or cross-functional business partners
Ability to work independently, manage competing priorities, maintain audit-ready documentation, and exercise sound judgment regarding issue escalation
FINRA registrations or progress toward relevant industry credentials preferred
U.S. Work Authorization & Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $71,300 - $98,100 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Marketing/Product Management
Line of Business
FPPS Wealth Management Solutions
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.