Operations Associate II - Epic Workqueue

Department:
13382 Enterprise Corporate - Charlotte Accounting: Rodney Ball
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Fulltime, Dayshift, Monday - Friday and this role will be fully remote.
Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
No relocation and no sponsorship or transfer of visa for this position now or in the future.
Pay Range:
$28.55 - $42.85
Major Responsibilities:
Collects, reviews, and analyzes data related to assigned projects.
Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
Manages several projects at the same time.
Trains teammates on various operational systems and/or new functionality through implementations as necessary.
Interacts with providers, team members, and practice managers and implements stated organizational goals.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
​Associates Degree
Experience Required:
2years practice operations experience or 4 years of related clerical or clinical practice experience required.
Preferred Experience:
Epic Workqueue experience or Epic backend experience.
Strong attention to detail
Written and verbal communication
Time management
Physical Requirements and Working Conditions:
Work is performed in an open office with some partitioned areas.
Work is generally performed at a desk using telephone and computer entry.
Travel to other facilities and practices in teammate's vehicle is required on a regular basis.
Each teammate has the responsibility to work in a safe manner.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;