Sr. Analyst - Sales Support

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Sales Support Operations Specialist
Role Overview
An operational role responsible for managing day-to-day sales support activities for Europe-region Account Managers (AMs) and Customer Success Managers (CSMs). The role ensures timely order processing, contract management, proposal support, and operational governance across the Lead-to-Order (L2O) and Quote-to-Order (Q2O) lifecycle.
Required Qualifications
Graduate in Management or Engineering
4-6 years of relevant experience
Key Knowledge & Skills
Process & Systems
Optimus / TCX knowledge
L2O (Lead-to-Order) process understanding
Q2O (Quote-to-Order) process understanding
Telecom order management processes
Telecom Services Knowledge
Good Understanding Of
SD-WAN
IWAN
GVPN
MCC
Other telecom/networking services
Commercial & Communication Skills
Basic techno-commercial proposal understanding
Strong stakeholder management skills
Effective communication skills to support Europe-based teams
Ability to coordinate across multiple functions and meet operational SLAs
Key Responsibilities
Order Management
Provide operational support for order booking
Reserve all orders for assigned Account Managers
Ensure package validation approvals are completed within 48 hours of order entry
Track order progress and resolve operational issues
COF & Proposal Support
Generate COFs (Customer Order Forms)
Provide L2Q and Q2O support
Support proposal and commercial documentation activities
Contract & Data Management
Track Contract Notification Tab
Process all Name Change Requests in:
TCX
SFDC (Salesforce)
Stakeholder Support
Manage requests from Europe-region CSMs and AMs
Coordinate between sales, operations, commercial, and delivery teams
Ensure timely resolution of order and contract-related queries
Key Performance Indicators (KPIs)
Order approval within SLA (48 hours)
COF accuracy and turnaround time
Timely completion of name change requests
Contract notification tracking compliance
Order booking accuracy
Stakeholder satisfaction (Europe AMs/CSMs)
Adherence to L2O/Q2O process standards
Suitable Candidate Profile
A candidate with telecom sales support experience, strong operational discipline, working knowledge of TCX/SFDC, and exposure to SD-WAN/IWAN/GVPN services who can effectively support Europe-region sales teams while ensuring SLA compliance and order governance.

Work arrangement
No