Client Service Project Specialist (Juris Doctor)

Akkodis is seeking Client Service Project Specialist (Juris Doctor) as a fully remote. Ideally, looking for some one with exp in customer service with Juris Doctor Degree.
Rate Range: $28/hour to $30/hour on w2. The rate may be negotiable based on experience, education, geographic location, and other factors.
JOB RESPONSIBILITIES:
Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners.
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
QUALIFICATIONS:
We are seeking candidates who possess excellent customer service and phone communication skills.
Successful candidates should be comfortable speaking directly with individuals by phone, explaining complex topics in a clear and professional manner, and providing a high level of customer service while handling inquiries and resolving concerns.
Ideal candidates will have experience interacting directly with the public or claimants, providing customer service by phone, and handling sensitive or detailed inquiries.
Previous experience in class action, claims administration, or the legal field is highly preferred.
Juris Doctor OR LLM required.
Flexible and customer service focused.
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs.
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
If you have questions about the position, please contact Mohammed Irfan Murtuza at irfan.murtuza@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance

Work arrangement
Yes