Security Guard Lead

About This Position
We are seeking a Security Guard Lead to ensure a safe, welcoming environment for patrons and staff. This role leads day‑to‑day security operations, conducts patrols, responds to alarms and emergencies, manages disturbances, provides customer service, supports after‑hours events, issues Criminal Trespass Notices, and trains and guides security personnel. Strong leadership, communication, de‑escalation, and problem‑solving skills are essential.
Job Description:Purpose:
Under limited supervision, provides visible safety and security services by ensuring a safe and pleasant environment for patrons.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Gathers and organizes reports for submission to supervisor; prepares management reports, policies, and other documentation.
Responds to fire alarms, security alarms, and accidents - contacts appropriate emergency personnel.
Conducts security patrols at locations, parking lots/garages, and surrounding areas for unsafe conditions and reports them as necessary.
Investigates disturbances and in the event of an emergency, maintains order and safety of occupants, while reporting to the appropriate agency.
Provides customer service and acts as a source of information and assistance to inform the public of information, services, programming, policy, and regulations.
Anticipates, de-escalates, and solves problems and when needed, provides reports to the appropriate agency.
Issues and enforces Criminal Trespass Notices for violations and determines if police assistance is required.
Monitors welfare of security personnel working after-hours, overnight, and at remote assignments.
Directs traffic and provides crowd control and security services for after-hours events held by internal and external customers. Transports and safeguards cash pick up and drop offs at all Library locations.
Issues and monitors equipment for assigned staff (radios, badges, keys, uniforms, etc.).
Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.
Responsibilities - Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, Local laws, and ordinances.
Knowledge of city practice, policy, and procedure.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and problem solving.
Skill in handling conflict and uncertain situations.
Skill in using computers and related software, including Microsoft Office products.
Ability to facilitate discussions and resolve issues.
Ability to lead and train diverse groups.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Ability to provide high-level customer service.
Ability to work with people of diverse backgrounds.
Minimum Qualifications:
Graduation from an accredited high school or equivalent, plus three (3) years of providing security-related services.
Licenses and Certifications Required:
May require a valid Texas Driver License.
Preferred Qualifications:
Demonstrated experience in security operations acting in a lead role providing leadership, work assignment, evaluation, training, and guidance for a security workgroup or staff.
Demonstrated extensive experience with security access control system(s).
Demonstrated extensive experience in operating various Closed Circuit Television (CCTV) systems.
Demonstrated security-related customer service experience.
Ability to travel to more than one (1) work location.


Compensation Range:The annual hiring range for this position is $22.63-$25.46

Notes to Candidate:
Location - Various City Locations
Schedule - Monday - Friday 7:00 am - 4:00 pm. Hours may include after-hours, holidays, and weekend work. Work shift may change according to departmental business needs. Overtime may be required with or without notice. This position may require on-call or call-back responsibilities.
Important Application Information – City of Austin
The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.
Application Requirements:
List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
Do not use statements such as “see resume” or “see LinkedIn profile.”
Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
A cover letter is required and should describe your interest in the position and highlight relevant experience.
All responses to supplemental questions must be supported by information in your application.
No changes will be accepted after the job posting closes.
If you are Selected as a Top Candidate:
We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body. Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications. A formal and official verification process will be required before the offer extension step if you are selected for the offer.
Driving Requirement (if applicable):
This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
External new hires must meet the City’s Driver Record Evaluation (DRE) standards (e.g., no more than 3 moving violations or 6 points in the last 36 months).
Travel:
If the position requires travel, you must meet Driver Safety Program standards, Otherwise, you are responsible for transportation to and from multiple job sites as needed.
Essential/Critical Employee Designation:
Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.
Work Conditions:
Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.
Must have the ability to read, write and speak English fluently.
A skills assessment may be required as part of the hiri