Senior Systems Administrator I

Who We Are:
CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.
What We Have to Offer:
Comprehensive and competitive benefits package and flexibility that promotes work-life balance
A work environment where all employees are valued, respected and safe
Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
Recognition, professional development, advancement and having fun!
SUMMARY
The Sr. Systems Administrator I is responsible for designing, implementing, and maintaining core infrastructure services critical to enterprise operations. This role provides technical leadership across virtualization platforms, artificial intelligence (AI), identity systems, cloud environments, and enterprise collaboration services. The administrator ensures high availability/business continuity, security, scalability, and operational excellence for all enterprise systems at CAE USA.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administering, maintenance, monitoring, reporting, and support of all operating systems (guest OS and Hypervisor), applications, and services while focusing on best practices, SLA, redundancy, high availability, and disaster recovery.
Perform routine problem analysis, troubleshoot complex issues, and resolution design for systems and applications.
Perform actions of a technical leader in the design, planning, installation, and support effort for computer systems, network hardware, software applications, cloud platforms, and peripherals.
Support critical business-driven initiative with active involvement in planning and system design.
Champion business and digital transformation across all business units for early adoption of new technologies and initiatives (AI, Identity Federation, hybrid-cloud, etc.)
Exercises independent judgment in overall delivery of IT projects. This includes planning, scheduling, organizing, controlling, reporting, and monitoring.
Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
Create and maintain System Configuration, Standard Operating Procedures, runbooks, and architecture diagrams documentation to describe the overall IT platform using industry best practices and security-first designs.
Maintain reports regarding system downtime, plans for preventative maintenance, and disaster recovery.
Active contribution towards cross-training initiative and task/role planning with leadership with a focus on creating growth and education opportunities for junior staff members.
Assist with management of Active Directory, Group Policies, Users and Computers.
Provide Tier-3 escalation support and properly prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.
Liaises with end-users, management, and other systems departments for resolution of IT support issues.
Participate in on-call rotation for production system support and support change management processes.
Provide shift-based continuous monitoring of compute (on-premises, remote, and cloud), platforms, and storage performance providing support for a global network infrastructure.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor’s degree in computer related curriculum and 5 years networking and operating system experience, or AA degree and 6+ years in networking and operating system design, test, and maintenance or equivalent related experience.
Experience managing/implementing VPS Windows and Linux (RHEL, CentOS, Alma Linux, Rocky, Ubuntu) server technologies (on-premises and cloud preferred).
Strong understanding of Active Directory, DFS, DNS, DHCP, and Group Policy management.
Experience managing, implementing, and supporting the following:
Microsoft Office 365/Azure (Exchange Online, Teams, SharePoint Online, InTune, Purview, Copilot Studios/Microsoft Foundry, BLOB storage, NSG, Azure Firewall, Conditional Access Policies, etc.)
Hypervisor Technologies (Broadcom/VMware, Hyper-V, Azure Local, etc.)
Virtual Desktop Technologies (Azure Virtual Desktop, Omnissa Horizon, Citrix Virtual Desktop)
Database technologies (Microsoft SQL, Postgres, mySQL, etc.)
Web Servers (IIS, Apache/Tomcat, Nginx, etc.)
Mail Security Gateways (IronPort, ProofPoint, Exchange Online Protection, etc.)
Identity Management and Federation Services (Microsoft ADFS/Entra, Identity Federation, Cisco DUO, etc.)
Platform Configuration/Monitoring (PRTG, SolarWinds, Nagios)
Knowledge of TCP/IP networking and related network services (i.e. DNS, ARP, vLANs, SMTP, DHCP, Load-Balancers, etc.)
Must be self-motivated and able to work in a team environment.
Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
Ability to manage multiple tasks, while effectively focusing on priority issues.
Ability to create, document, and follow processes and procedures.
Incumbent must be eligible for DoD Personal Security Clearance.
Incumbent must hold one or more of the following: VMware Certified Professional (VCP), CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), CISSP.
PREFERRED SKILLS
Experience with SAN, NAS, Virtual Storage and Backup technologies (Nimble, Veeam, vSAN, and/or DataDomain).
Administration of Copilot licensing usage and deployment/management of Copilot Studio based AI apps/bots.
Administration experience on Microsoft Enterprise CA – Cert Requests/Monitoring
Administration Azure Local stack (Compute/Storage/Networking, Amazon Kubernetes Services, Azure Virtual Desktop).
Administration experience for Multi-Factor Authentication (MFA) Platforms and Federation Services (ADFS/SAML, Duo, Entra, etc.)
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