Information Technology Desktop Support

Company Description M-TECH IT CONSULTANT is an information technology services company. The organization focuses on providing technology consulting and support services to a range of business clients. Team members work with diverse IT environments, offering practical solutions to improve system performance and reliability. Joining M-TECH IT CONSULTANT offers exposure to international standards of IT support and an opportunity to grow in a client-focused, service-oriented setting.
Role Description The Information Technology Desktop Support role is a full-time, on-site position based in Noida. The role involves providing day-to-day technical support for desktops, laptops, peripherals, and basic network connectivity issues. Responsibilities include installing and configuring operating systems and applications, diagnosing and resolving hardware and software problems, and maintaining incident records in ticketing systems. The Desktop Support professional will assist in user account setup, ensure adherence to security and backup policies, and escalate complex issues to senior IT staff when necessary. The role also requires regular interaction with end users to answer technical queries, provide guidance on IT best practices, and contribute to continuous improvement of support processes.
Qualifications
Strong foundation in Information Technology, including operating systems, hardware components, and common business applications.
Hands-on experience in Troubleshooting and resolving desktop, laptop, and peripheral issues efficiently.
Knowledge of Network Administration and basic network configuration (LAN, Wi-Fi, IP settings) for end-user devices.
Awareness of Network Security principles, including safe access practices, antivirus usage, and data protection guidelines.
Proven Customer Service skills, with the ability to communicate clearly, manage expectations, and support users at different technical levels.
Relevant diploma or degree in IT, Computer Science, or a related field; industry certifications (e.g., CompTIA A+, Network+) are an advantage.
Ability to work on-site in Noida, prioritize tasks, and collaborate effectively within a support team.

Work arrangement
No