Casual, Youth Worker, Crisis Program

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House Vancouver
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.
The Impact the Youth Worker with the Crisis Program Team can make:
Your primary role as a youth worker is to build trusting, supportive professional relationships with youth. You will work with a multidisciplinary team to determine the best plan of care to help youth reach their goals and transition to healthy, confident adults. Working in the Crisis Program, you will provide youth with their basic and immediate needs, support them with employment and educational resources, and guide them to transition to independence when they may be ready.
How you will contribute:
Greet and welcome youth accessing CHV services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing, transportation
Initiate, develop and maintain relationships with at risk youth 16-24 years of age
Upon entry to the Program, introduce the services provided, orient new youth, complete program intake/admission
Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
Assist youth with accessing external community supports and accompany them if needed
Coordinate youth meetings and activities, including recreation and life skills
Respond to any emergencies or potential behavioral, mental health, emotional, or substance use concerns using trauma-informed practice
Provide crisis intervention, including responding to overdoes/administering first aid and Naloxone that may happen within CHV premises, ongoing training will also be provided
Manage youth case files, including all relevant reporting and documentation
Attend all training as directed by your manager
Clean, search, and remake resident rooms at discharge
Laundry as needed
Front Desk and reception duties as required
Other duties as required
Who are we looking for?
Education and Experience:
Diploma or degree related to social service
Experience in a similar role is preferred but not required
Combination of education and experience will be considered
First Aid & Non-Violent Crisis Intervention is an asset
Please include current and past volunteer experience on your resume
Competencies:
Excellent interpersonal and communication skills
Familiarity with at risk youth and youth homelessness
Ability to work with youth experiencing complex mental health challenges
Familiarity with issued related to substance use and Harm Reduction principles and practices
Familiarity with Indigenous Cultural Safety
Ability to maintain professional boundaries with the Youth
Basic computer skills
Working knowledge of Trauma Informed Practice
Able to lift up to 25 lbs, and kneel and squat as needed
Additional Position Information:
The schedule is as follows: Casual Schedule
Shift Type: Overnight awake shift
Breaks: Paid and on-site
The successful candidate can expect a starting hourly rate of between $24.80 and $31.00 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $37.20.
In 2024, we were recognized as one of Canada’s Top 100 Employers
Diversity, Equity & Inclusion
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
Persons with visible (physical) and/or invisible (mental) disabilities;
Persons who identify as women;
Persons of marginalized sexual orientations, gender identities, and gender expressions; and
Indigenous persons.
We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.
We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.