Sales Analytics & Program Manager

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.
Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.
Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.
How you will impact the organization…
The Revenue & Sales Operations team at Consensus is the high-impact team that drives global Sales Strategy, Analytics, Sales Planning, Learning & Development, Commercial Management, the Sales Tech Stack and Sales Operations for all revenue driving teams.
Within Revenue and Sales Operations, this individual will focus directly on leading our Customer Retention program and efforts globally. You will own Net Revenue Retention (NRR) across all customer cohorts and segments, wielding material revenue impact. You’ll work cross-functionally with Sales, Product, Customer Success & Support (CS), Lifecycle Marketing, Contract Management, Renewal Teams, and others to (1) Analyze customer retention trends and churn accelerators, (2) identify areas of improvement, and (3) launch /manage programs to address customer retention from data discovery to solution execution..
Think of this role as part Analytics and part Project Manager, highly technical, very self-driven, cross-functional, and solution-focused. You’ll need strong analytical skills to uncover insights (e.g., analyzing CS tickets, price sensitivity, and various retention propensity data points) and robust project management skills to drive these initiatives from start to finish, in unstructured environments.
The value you will deliver…
Own Net Revenue Retention (NRR) across all customer cohorts and segments, ensuring a material impact on the company's revenue.
Analyze comprehensive Customer Retention data, including subscription, billing, product usage, support, CRM, marketing, and customer-success data.
Manage end-to-end data Retention analysis tasks, including data extraction, cleaning, analysis and interpretation.
Proactively analyze various data points (e.g., CS tickets, price sensitivity, product usage) to identify churn risks and retention propensity.
Develop, launch and manage programs and efforts to address Customer Retention and prevent churn.
Monitor the effectiveness of these Retention programs and iterate as needed
Partner closely with Product, Sales, CS, Lifecycle Marketing, Contract Management, and Renewal Teams to align business objectives with data analysis and relay critical insights (e.g., feeding churn accelerator data back to the Product team).
Prepare weekly, monthly, quarterly and annual reports for Senior leaders.
Frequently present findings to senior audiences including our CEO, CRO, and SVPs.
Create dashboards and visualizations to communicate insights to relevant business
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
What you will bring to the table…
5+ years experience in Strategy & Operations, Revenue Operations, Sales Operations, Sales Analytics, Data Analytics, or Consulting.
5+ years of working with Sales and Revenue data, including data extraction, analysis, and forecasting.
5+ years of experience in partnering with and delivering projects to Sales organizations specifically.
5+ years of experience crafting strong presentations & effectively communicating findings to senior level audiences (VP level and above).
2+ years of experience in SAAS environments
2+ years using SQL/SOQL for joining subscription, billing, product-usage, support, CRM, marketing, and customer-success data.
2+ years using Python or R for data cleaning, feature engineering, statistical analysis, automation, and model development. Python experience with pandas, scikit-learn, XGBoost/LightGBM.
2+ years of experience working with a cloud data warehouse and CRM such as Redshift, BigQuery, Salesforce
Deep knowledge of AI is a key requirement. You must have hands-on experience utilizing tools such as Claude Code, Cursor, Kiro, Gemini Enterprise, Vertex AI, and other similar AI platforms to drive automation, advanced analytics, and operational efficiency.
Strong ability to naviga