Senior Revenue Enablement Manager, Post-Sales

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
Our Senior Revenue Enablement Manager, Post-Sales is responsible for enabling SpyCloud's post-sales teams to deliver fast time-to-value, articulate customer value realized and potential value, and consistently position SpyCloud for renewal and expansion opportunities — increasingly through AI-assisted tools, not just static playbooks.
This role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, building AI-assisted plays, coaching tools, and lifecycle programs that support implementation, adoption, and value realization. This role is highly cross-functional, you will work closely with executive stakeholders and cross-functional teams to design and execute enablement programs that scale and deliver results across the Post-Sales organization. Partner closely with the Director of Revenue Enablement, to contribute to and execute the overall Revenue Enablement strategy.
The ideal candidate is equally comfortable designing an AI-assisted coaching workflow, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal.
What You'll Do:
Post-Sales Enablement Strategy
Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals: implementation success, adoption, value realization, expansion, and renewals
Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey — determining what needs a program, an AI-assisted tool, or neither
Works in coordination with the PS and CS leadership to identify and design scalable enablement programs tailored to their team’s goals and needs
Voice of the Field
Gather structured feedback from CS and PS on what’s working with customers, and translate it into recommendations for Product, Product Marketing, and Revenue Enablement. Surface readiness risk before product launches and releases, not after
Partner with CS and RevOps on using forecasting data, and translating risk patterns into targeted enablement (e.g., coaching, playbooks, or process fixes)
AI-Assisted Plays & Lifecycle Enablement
Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities
Use AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort than manual content upkeep
Enable CS and PS teams on consistent execution of customer journey plays, including handoffs from Sales and collaboration with SEs and Product
AI-Assisted Documentation & Enablement Assets
Own or contribute to technical documentation in partnership with Product Solutions and Engineering, using AI tools to keep it current with lower manual maintenance burden
Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field
Standardize internal and customer-facing materials used Post-Sale
Value Realization & Expansion Enablement
Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey
Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases
Enable CS teams to confidently position realized value during customer QBRs, renewals, and expansion conversations
Drive accountability for joint account planning between Sales and CS for priority accounts, including expansion and renewal plans
Coaching & Adoption
Design and deliver AI-assisted coaching and training (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives, in partnership with GTM Onboarding
Reinforce consistent messaging around implementation outcomes, adoption success, and value realization
Track adoption, readiness, and effectiveness of Post-Sales Enablement programs
Cross-Functional Collaboration
Work closely with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment across pre- and post-sales motions
Act as connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals
Builds trust and influence with CS, PS, and Marketing through delivery, not just coordination. Natural collaborator with a proven ability to build strong relationships across the organization and within the team
Requirements:
6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred)
Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools) — not just using AI outputs, but designing how the team uses them
Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar)
Hands-on experience creating technical or process documentation for internal or customer-facing audiences
Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion
Experience with value modeling, ROI frameworks, or success planning methodologies
Excellent written and verbal communication skills; able to influence without direct authority
Data-informed mindset with the ability to measure enablement impact and iterate accordingly
Nice to Have:
Experience in cybersecurity, identity security, or fraud prevention domains
Background in or enabling Technical Account Management, Product Success, or Sales Engineering
Familiarity with value selling methodologies, MEDDPICC and customer value realization programs
Experience with Bigtincan or similar Learning Management and Content Management Systems
Familiarity in or enabling selling with or through Channel Partners
Base Salary Range: $115,000 – $150,000
The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.
U.S.-Based Benefits + Perks (for Full Time Employees):
At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees):
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
Employee Assistance Program
25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays
About SpyCloud:
SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.
To learn more and see insights on your company's exposed data, visit spycloud.com.
Our Mission:
Our mission is to make the internet a safer place by disrupting the criminal undergroun