Senior Workers Comp Claims Advocate

A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
THE OPPORTUNITY:
We are seeking an experienced Workers' Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands-on claims advocacy.
Key Responsibilities
Manage workers' compensation claims for clients from various stages of the claim’s lifecycle
Follow select claims from inception through closure, ensuring optimal outcomes for clients
Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
Monitor claim reserves, settlement negotiations, and medical management decisions
Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
Partner with clients across various industries to build and refine their workers' compensation programs
Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
Develop customized risk management strategies addressing unique exposures across different business operations
Provide guidance on return-to-work programs tailored to each client's operational environment and workforce needs
Conduct comprehensive claim reviews and present actionable findings to the client
Growth and Retention
Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
Participate in client meetings, renewal presentations, and strategic planning sessions
Serve as subject matter expert on industry workers' compensation exposures
WHAT YOU BRING TO THE TABLE:
Bachelor's degree from an accredited four-year institution
Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
Deep understanding of California workers' compensation laws, regulations, and procedures
Experience working with insurance carriers and third-party administrators
Strong analytical skills with ability to interpret claim data and identify trends
Proficiency in claims management systems and Microsoft Office Suite
Experience working with restaurant, hospitality, or other service industry clients preferred
Exceptional communication and negotiation skills
Strong client service orientation with consultative approach
Ability to manage multiple complex claims simultaneously
Problem-solving mindset with attention to detail
Proven ability to effectively interact with all levels (including executives) within an organization
The expected salary range for this position is $100,000 - $110,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
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What we offer you
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.