Product Configurator IT Analyst

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Product Configurator IT Analyst
Product Configurator IT Analyst is responsible for enabling the implementation and support of Allegion's product configuration software for the Americas business. This role serves as the technical expert for DriveWorks product configuration software, working closely with business users, product modeling teams, engineering teams, and external vendors to understand requirements, troubleshoot issues, and deliver solutions. The ideal candidate is a strong problem solver who enjoys digging into application logs, configuration rules, and CAD models to identify root causes and implement fixes. This role supports production instances of DriveWorks and related systems, including SolidWorks, ERP integrations, web servers, and databases.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.
We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.
What You Will Do:
Act as DriveWorks subject matter expert: design, build, and maintain DriveWorks projects and rule sets to meet business needs.
DriveWorks Rules Builder: author and maintain rules to implement business logic.
Model Capturing: capture and map SolidWorks models and assemblies for configuration.
Dimension Driving: configure rules to drive model dimensions and features.
Model Generation Tasks: implement and manage automated model/drawing generation workflows.
Model Replacement: manage replacements/updates of CAD models in DriveWorks projects.
SolidWorks support: modify and maintain SolidWorks part and assembly models, and update/maintain associated drawings to ensure correct outputs from DriveWorks.
Translate business product configuration needs into technical requirements and DriveWorks implementations.
Support integration and resolve issues between DriveWorks and host applications (ERPs, PLM, in-house apps).
Maintain knowledge of DriveWorks interdependencies with corporate and external systems (ERP, web servers, SQL databases).
Report software bugs to vendors, coordinate testing, and implement fixes.
Maintain and monitor server and application infrastructure supporting DriveWorks (web servers, application servers, SQL).
Coordinate and implement DriveWorks upgrades and patches; validate regression testing and data migrations.
Monitor for critical issues and provide timely support for production incidents; participate in on-call rotation for priority outages.
Provide technical expertise for product configuration for global ERP and rollout programs.
Troubleshoot DriveWorks and SolidWorks-related issues; collaborate with other IT teams and external vendors to resolve problems and test fixes.
Support deployment management activities, including implementation support and controlled rollover/rollback procedures for releases.
Perform root cause analysis and propose long-term corrective actions to prevent recurrence.
What You Need to Succeed:
Bachelor's degree in a STEM field (or equivalent experience).
3+ years' experience designing, developing, implementing, supporting, and integrating product configuration solutions, with demonstrable DriveWorks hands-on experience.
Practical experience with DriveWorks (Rules Builder, model capture, generation tasks, dimension driving, model replacement).
SolidWorks modeling experience, modifying models and drawings used by configurators.
Experience with configurator or ERP implementations and support; experience integrating DriveWorks with ERP/PLM systems preferred.
Experience with web servers and SQL servers; demonstrable proficiency with MS SQL Server / Azure SQL.
Strong problem solving, root-cause analysis, and troubleshooting skills, with comfort working with logs, configuration data, and CAD models.
Self-motivated and able to prioritize and manage multiple tasks to meet deadlines.
Highly self-motivated with a strong sense of ownership and urgency.
Clear verbal and written communication skills for collaboration with technical and non-technical stakeholders across global teams.
Ability to coordinate and work with internal stakeholders, other technology teams, and external suppliers/consultants.
Ability to translate business requirements into technical requirements and configuration rules.
Strong administrative and organizational skills with attention to detail and a sense of urgency.
Familiarity with fenestration, mechanical, and hollow metal products is preferred.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegio