Associate Director - Product Engineering

We are seeking a talented individual to join our IT team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.
Our scaled Agile Delivery Methodology is transforming our IT teams in cohorts of Pods and Squads. If a Squad is defined as the smallest number of people required to deliver product functionality to market then a Pod is the smallest number of Squads required to deliver a complex product or collection of integrated products to market. Pods exist to create Products and services that deliver on business focused Missions. We in Product Delivery Engineering are on a mission: to transform the way our Mercer business and IT teams work together to unlock the benefits of rapid delivery of quality, secure software to market by empowered teams. We will do this by rolling out our Agile at Scale Delivery model. You will guide one or more Squads and will be responsible for their delivery of working software through production.
We are looking for a highly motivated, experienced Squad Leader with an enthusiasm for all aspects of product development who knows how to work with a team of highly skilled engineers. Our goal is to create an environment where continuous improvement of the development process is in focus and where everyone's common goal is to deliver outstanding software as fast as possible. You will be a proven expert in using the Agile / Scrum / Lean software development methodologies, a guardian of the delivery team's development processes and driven by delivering value. The Squad Lead will be an excellent communicator and facilitator, and not afraid to raise issues and drive change to remove impediments from the delivery team. You will have some familiarity with leading squads that incorporate AI solutions into their product(s).
We will count on you to:
Run the software delivery for your Squad ensuring there are smooth and efficient processes for getting software through from requirements to working in production
Identify and work to eliminate blockers
Responsible for ensuring your Squad is motivated, collaborative, efficient and empowered
e2e Delivery of working software for 1 or more products or solutions into production
You will generally be responsible for 2 squads of between 5-9 people
You will have an Enterprise mind-set able to foster collaboration, break down silos, identify and work to remove blockers
You will be a recognized Agile Expert intimately familiar with the processes and practices required for successful and sustainable delivery. Our main delivery methodologies are Scrum and Kanban
You will be proficient at creating highly performing teams and take a hands on approach where required
Hands on experience of a range of squad-based roles is an advantage
Solid understanding of Software Development, Architecture, Test Engineering and Security best practice in an Agile environment
Pods support the full lifecycle of a product, and we operate on the philosophy that the work comes to the team. You will need to consider tech debt, obsolescence, security and modernization
Ensure our Agile governance and ceremonies are in place and effective
Plan product releases
You will be familiar with acting as Scrum Master for teams developing or receiving AI solutions
Our standard metrics are visible and actively being used to drive making choices
Own the Continuous Improvement backlog for your squad. This is the key mechanism by which we deliver improvements for the following; time to market, efficiency and quality
You will provide coaching and support to your squad ensuring that they operate well as a team and foster o culture of ownership and respect
You may be asked to be a line manager to 1 or more other squad leads
In addition to your day to day activities you will be assigned 1 or more workstreams leadership opportunities that will deliver cross-functional benefits to our organisation
What you need to have:
Bachelors in a technology related discipline, or a combination of work experience, education and training equivalent to a five-year college in a technology related discipline.
12+ years of total experience
Experience and track record of successful delivery in a regulated, complex, multi-product technological landscape. We also have significant security processes and legislative requirements to protect our customers and their data
You will be expected to have a broad technical understanding to support your Agile credentials from software architecture through test, DevOps practices, security and operational run
A metrics driven approach to delivery evaluation and drive out systems and processes that help define and report on the metrics we believe to be important
Excellent stakeholder management skills. As we work to transform the Mercer IT and Business into a truly Agile organisation you will need to influence and coach senior executives, many of whom will be new to Agile
Ideally familiarity with managing AI model developments into existing and new applications
Pods and squads are distributed globally and utilise a mix of permanent and partner staff who work largely remotely so experience of working with and motivating distributed teams is vital
You will be collaborative, Inquisitive and interested in technology and best practices
Experience of a wide range of Technology roles is desirable, ideally with some form of development engineering background
Rounded and holistic understanding of Agile Methodologies such as CSP, KMP & ICP-ACC Certifications or their equivalent
What makes you stand out:
Excellent verbal and written communication skills, comfortable interfacing with business users
Good troubleshooting and technical skills
Able to work independently
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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Work arrangement
Hybrid