Internal Sales - Trade

Sunshine Mitre 10 Bundaberg is looking for a motivated team member to join our Trade team.
This role is about supporting our in-store Trade Team and our Trade Account Managers who are out on the road looking after builders and customers across the Bundaberg region.
You’ll be dealing with customer orders, preparing quotes, checking, and ordering stock, answering phone and email enquiries and working closely with our Trade Account Managers to make sure their customers’ orders are looked after from start to finish.
The role
Work closely with the in-store Trade Team and Trade Sales teams
Manage orders for builders and trade customers across the Bundaberg region
Prepare and follow up quotes
Process customer orders accurately and efficiently
Check stock availability and arrange stock ordering where required
Communicate with customers by phone and email
Follow up orders and keep customers updated on progress
Coordinate with the yard, store, and delivery teams
Assist with customer requirements and orders
Help resolve customer queries and issues
Provide face-to-face customer service at the trade counter and drive-thru when required
About you
Excellent communication skills and confidence dealing with customers
Previous experience in sales, customer service, administration, or a trade environment
Strong organisational skills and attention to detail
Able to manage multiple orders and enquiries at the same time
Good computer skills and comfortable learning new systems
Reliable, proactive, and able to work as part of a team
Good problem-solving skills and a practical approach to getting things done
Positive attitude and willingness to learn
Experience in the building, hardware or timber industry would be an advantage but is not essential.
We will provide training on our products, systems and processes for the right person.
What we offer
Permanent full-time position
38 hours per week
Monday to Friday
Work alongside an experienced Team
Product and system training
Opportunity to build your product and trade knowledge
Career opportunities across the Sunshine Mitre 10 Group
Significant staff discounts
Employee health and wellbeing benefits
To apply, simply submit your resume and cover letter.
About Sunshine Mitre 10
Sunshine Mitre 10 has over 450 employees across 18 sites throughout Queensland and has been serving the Trade and DIY Hardware and Building industry since 1910.
We are a locally established business with a strong connection to the communities in which we operate and provide opportunities for our people to develop and progress within the business.

Employment type
Full-Time

Work arrangement
No