Student Success Advisor - Buenos Aires

🌍 Student Success Advisor - Buenos Aires, Temporary
📍 On-site - Buenos Aires | Verto Education
🔗 Learn more about us:
https://vertoeducation.org
🌍 About Verto
Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.
We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.
✨ About the Role
At Verto Education, Student Success Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto’s core values of compassion, transformation, vulnerability and responsibility. SSA’s are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned Care Teams at Verto Education. An SSA serves as a resource both academically and personally for students in their community. The SSA is critical to the student experience at Verto Education and plays a major role in advancing a culture of continuous improvement.
A successful SSA has a passion for advising and supporting students, a commitment to student learning and development in and outside the classroom, and strong critical thinking and problem-solving skills. A successful SSA demonstrates initiative, possesses the ability to work autonomously as well as part of a team, communicates effectively, and maintains a positive attitude. This position regularly collaborates with both academic and post-verto planning staff in support of academic success, student advising, and transfer services.
This job description is meant to provide an outline of essential job functions of the SSA position and is not an all-inclusive list.
Reports to: Assistant/Student Success Manager.
🚀 What You’ll Be Doing
Student Success
Actively monitor students’ academic engagement and support development of academic success habits and skills.
Provide general, first-response academic support to students, and support resolution or escalation of student academic concerns, implementing interventions as appropriate.
Monitor student academic accommodations and help students faculty for resources.
Monitor the academic achievement and class attendance of assigned students. Make care-and-concern interventions when appropriate.
Escalate students who are in danger of losing channel eligibility or are in need of additional support services.
Engage in the process of Add/Drop and Course Withdrawals and provide guidance to students, including navigation within MyVerto, Canvas, and Cengage
Be familiar with and help to uphold the on-site application of the main Verto Academic Success Policies and advise students accordingly (Attendance policy, Academic Integrity, Academic Actions, Academic Accommodations, Grading policy)
Guide students in their academic pursuits and future post-Verto planning
Be able to answer first level questions regarding a student post-verto plan (i.e channel requirements outlined in the My Verto portal, supporting traditional students with draft post-Verto plans).
Review and Understand course transfer requirements for any assigned channel students.
Plan and implement active and passive programs that align with the Verto Discovery programming model
Assess student’s programmatic needs and address them accordingly
Collaborate with Verto Headquarters
Community Building and Communication
Create and maintain a student-centered environment when working in the office by interacting regularly with students and guests.
Collaborate with the onsite team to implement the Verto Discovery Programming Model.
Lead a once a month Care Team dinner/meal for your assigned group.
Implement the Verto Discovery programming model and all applicable requirements of the model (i.e lead Care Team circles in the first weeks of the program.)
Promote student leaders when possible to increase student engagement on site
Support Student-Led Club programs and initiatives
Educate students on Verto policies and procedures, including, but not limited to: safety and security guidelines, Code of Responsibility, and Academic Actions
Be visible, available, and approachable in the community through holding regular office hours, events and meetings with students and by being available during working hours in the Study Center.
Foster an inclusive Community environment
Create and maintain positive working relationships across the organization through regular attendance and communication at global meetings.
Preserve the confidentiality of personal information about students and staff obtained in the course of employment.
Administration
Prepare, attend, and participate in all meetings (ex: staff, committees, 1:1, trainings, etc.)
Time management (ex: attendance/timeliness for meetings, availability in the study center, presence in community, etc.)
Proficient and appropriate use of Verto Education systems (ex: Salesforce, Google, Canvas, Qwickly, Dropout Detective, Cengage, etc.)
Submit reports and paperwork on time and complete projects thoroughly
Regularly monitor student academic progress, update corresponding records, and follow through on necessary academic actions and related reporting.
Conducts Health & Safety inspections and student well-being checks, as directed by supervisor or duty staff
Complete three required 1:1 meetings with each of your assigned Care Team members during the course of the semester.
Exercise effective and ethical decision-making skills
Duty and Crisis
Serve in an on-call emergency phone rotation that observes, addresses, and responds to the needs of the community.
Respond to emergencies in accordance with protocol and procedures, which may take place after hours.

Employment type
Temporary Employee

Work arrangement
No