Customer Success Specialist - Entry Level

About Windcave:
Founded in 1999, Windcave has consistently led the way in payment technology innovation. Our solutions provide seamless payment experiences for thousands of the world's most recognizable brands, integrating all payment channels into a single platform. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.
About role:
Our Sydney office is looking for ambitious, entry-level candidates who are passionate about sales, driven to succeed, and eager to grow a career in the payments industry.
Graduates: If you’ve recently completed a degree in Business or Marketing and are ready to kick-start your career, we’d love to support you on that journey. Join us to gain hands-on experience, build your skills, and create a strong foundation for long-term success.
Key responsibilities:
Managing accounts
Onboarding business accounts
Provide responsive assistance on commercial queries
Inform and educate customers about products and features
Upsell/cross-sell new services to existing customers
Support and collaborate with cross-functional teams
Regularly report on key accomplishments and monitor key metrics to identify areas for improvement
Role Requirements:
1 to 2 years of experience in sales role or recently graduated in year 2024 or 2025. An HD/D equivalent bachelor’s or master’s degree in business/marketing or related field.
Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
Dynamic personality and high-energy with a go getter attitude
Ability to learn new product knowledge rapidly
Excellent written and oral communications skills
Well presented
Desire to actively contribute to a fun environment and be part of successful team
Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory
Benefits:
Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday). From 1/12/2026 we will be moving to 4 days work from office (with Tuesday to Friday as working in office days).
Competitive remuneration package
Career development and long-term career opportunity
Diverse, energetic and friendly team environment
Why Windcave:
At Windcave, you'll be part of a team that's reshaping the landscape of payment solutions and services. Our global presence and innovative approach set us apart in the payment industry, making Windcave a place where your work impacts businesses and consumers around the world.
Ready to Make an Impact?
If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.
Windcave thanks all applicants in advance, as only those shortlisted will be contacted.

Employment type
Full-Time

Work arrangement
No