Customer Success Specialist

About Windcave:
Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.
Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.
About the Role
To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts.
Key responsibilities include:
Provide responsive assistance on commercial queries
Inform and educate customers about products and features
Upsell/cross-sell new services to existing customers
Support and collaborate with cross-functional teams
Regularly report on key accomplishments and monitor key metrics to identify areas for improvement
About You
The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals.
You will also have:
Excellent written and verbal communications skills
Organisational skills and flexibility to both manage field sales and working with the internal team
Good communication and relationship-building skills to build trust and connection
Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
Awareness of the payments industry and trends would be beneficial
Benefits on offer:
We value our employees and offer competitive benefits, including:
Competitive salary
Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday). From 1/12/2026 we will be moving to 4 days' work from office (with Tuesday to Friday as working in office days).
Discounted health insurance (depending upon eligibility)
Why join us?
At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions.
We are committed to providing:
A supportive and inclusive environment
Career development, learning, and long-term career opportunities
Exciting and challenging projects
On going training and support
If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.

Employment type
Full-Time

Work arrangement
No