Supervisor

Supervisor
Field Operations
trilogycorporate.com
Shift:
Full-Time
M–F 5:30 AM – 2:00 PM*
*Evening availability (some days until 6:00 PM) and some weekend availability is required.
Who is Trilogy?
Trilogy Corporate Services is a high-growth, innovative, and technologically advanced provider of office cleaning services to large-scale corporate clients. We’re expanding and adding personnel. Trilogy is a corporate cleaning service like you’ve never seen before.
The Role of the Cleaning Supervisor:
The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians.
The role comprises four main areas of responsibility and activity:
Field Personnel Supervision: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians.
Facility Support & Cleaning Route Execution: This is a working supervisor role. You will maintain a regular cleaning route and provide hands-on facility support. This includes performing routine cleaning tasks, responding to day-to-day facility needs, restocking supplies, supporting special cleaning requests, and work as assigned. By remaining actively involved in production, you help set the pace for the team and ensure consistent execution of Trilogy’s service model.
Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy’s standards.
Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.
As a Cleaning Supervisor, you typically will:
Spend time each day cleaning
Split your time between cleaning responsibilities, general facility needs, supervising, and administrative tasks
Achieve Trilogy’s safety, quality, and production goals by providing effective supervision, training, and coaching to your team
Ensure compliance to Trilogy’s standard operating procedures and systems
Monitor your direct reports to ensure Trilogy’s safety standards are being met
Work with your staff and colleagues to resolve problems fast and appropriately
Coordinate minor building repairs & ongoing maintenance with trusted service partners
Manage various consumable supply items such as beverages, coffee supplies, etc.
Communicate daily with our client’s point of contact regarding various standing agenda items as well as any topics that arise
Manage HQ and Branch cleaning routes, including conducting site checks and filling in on Branch routes as needed
Successfully complete Trilogy’s Cleaning Technician training program
Required supervisory skills:
Very strong customer service skills
Calmly and effectively address conflict
Personal organizational skills: a strong ability to keep things neat, tidy, and clean
Punctual and dependable
Objectively review your direct reports' strengths and weaknesses
Manage your responsibilities and oversee the responsibilities of others
Excellent interpersonal and communication skills including written and verbal skills
Meet deadlines and be accountable for quality and productivity
Manage multiple tasks with competing priorities
Available to come in before your scheduled shift, stay after your scheduled shift, and occasionally work a weekend and/or overtime
Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs
Cleaning Supervisor wage & benefits:
Salary range of $26.00 per hour
Full-time
Performance-based annual bonus opportunity
Health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
Paid time off, with additional days earned each year you work at Trilogy
9 paid holidays
Minimum requirements:
Basic math skills
Ability to be flexible with your work schedule
Must be comfortable working in an active, professional office environment
Carrying and using a backpack vacuum cleaner
Pushing a cleaning cart, utility cart, and or dolly cart
Perform repetitive duties, including climbing stairs and standing for long periods of time
Frequently and repetitively lift, push and ca

Employment type
Full-Time

Work arrangement
No