Residential Shift Supervisor

Residential Shift Supervisor – Youth Behavioral Health
Location: Cleveland, TN
Department: Operations
Job Type: Full-Time
Pay: $20.00
About Youth Opportunity and Cleveland Youth Academy
Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at‑risk youth. Cleveland Youth Academy in Cleveland, Tennessee is a 15‑bed Youth Academy providing trauma‑informed residential care for girls ages 12 to 17. Serving young women in need of intensive mental health services, the center combines clinical therapy, recreation, art, music, and educational support in a structured, supportive environment.
Youth typically remain in care for 3 to 6 months, participating in individual, family, and group therapy, life skills training, victim‑impact awareness, restorative justice programming, and pre‑vocational preparation. Programming is delivered 24/7 in small group living units to support emotional stabilization, family engagement, and successful transition back into the community.
Residential Shift Supervisor Job Benefits
Medical, dental, and vision insurance
401(k) with up to 4% employer match with immediate vesting
Paid time off (PTO) and 7 paid holidays (Earn 4 hours of PTO each pay period)
Free RX delivery on most medications
Tuition reimbursement and professional development
Robust Employee Assistance Program
Supportive, mission-driven work environment
Why Join Youth Opportunity?
Be part of a team making a difference in the lives of vulnerable youth
Gain experience in a growing field of youth mental health and residential care
Work in a secure, structured, and supportive treatment environment
Develop your skills through training, mentorship, and advancement opportunities
Position Summary – Residential Shift Supervisor Job in Cleveland, TN
We are hiring a Residential Shift Supervisor to oversee daily operations and staff during assigned shifts. This role is ideal for professionals looking to grow in youth residential services and behavioral health. The Shift Supervisor ensures the safe and effective operation of the facility and provides leadership and direction to staff working directly with youth in our care.
Residential Shift Supervisor Responsibilities
Supervise staff, assign duties, evaluate performance, and provide training and corrective guidance
Assist with developing staff schedules and ensuring adequate coverage for safe and effective facility operations
Monitor facility security and ensure compliance with state regulations and agency policies
Oversee youth behavior management, review incidents, and investigate grievances
Supervise medication administration and ensure accurate documentation
Assist with youth appointments, transports, and intake/discharge procedures
Communicate regularly with leadership regarding staffing, safety, and operational concerns
Conduct security checks, monitor electronic systems, and oversee room searches as needed
Provide emergency response coordination during incidents such as fire or severe weather
Other Duties Include
Maintain a high standard of role model behavior for youth
Participate in required training and professional development
Report incidents or concerns regarding youth safety or staff conduct
Document shift events, staffing updates, and incidents according to policy
Perform other duties as assigned or needed
Required Qualifications
High School Diploma required; Bachelor’s Degree preferred
Minimum of 3 years’ experience working with youth in a residential setting required
Prior supervisory experience preferred
Ability to assess youth with substance abuse, mental health, and trauma history
Must pass background check and drug screening
Preferred Skills
First Aid/CPR certified (or ability to obtain during probationary period)
Strong leadership, supervision, and conflict resolution skills
Excellent written and verbal communication
Ability to collaborate with law enforcement, probation, courts, and caseworkers
Sensitivity to cultural, gender, and individual differences
Physical Demands
Must be physically healthy and emotionally stable. Ability to engage with youth, participate in activities, and intervene physically if needed. Must be free from communicable diseases as defined by the state. Ability to pass evaluations for physical techniques and written certification exam.
Other Requirements
Valid driver’s license and safe driving record required
Must meet state criminal background check requirements
Must be at least 21 years of age
Ability to work extended, evening, and/or weekend hours as needed
How to Apply
Click “Apply Now” through Indeed to submit your application. Or visit http://www.youthopportunity.com/yourfuture to learn more about our mission and career opportunities.
Youth Opportunity is an Equal Opportunity Employer.

Employment type
Full-Time

Work arrangement
No