Collection Agent

Duties & Responsibilities
Provide excellent customer and collection services to our delinquent clients (90+ days) in U.S and Canada for the installment and payday loans.
Accountable for achieving collection results and meeting monthly performance targets.
Take inbound and make outbound calls.
Prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences for failure to comply.
Evaluate financial information for the purpose of negotiating payment of the balance in full, settlement, and/or payment plan.
Analyze loan contracts and execute customer solutions with a tactful customer-first approach.
Building relationships with our clients to understand their needs and issues.
Requirements
Minimum 2 years of call center experience (1 year in collections experience is a must)
Strong negotiation, communication, and time‑management skills to effectively recover outstanding balances while maintaining professionalism and compliance.
Ability to multitask effectively across multiple communication channels, including phone, email, and text messaging.
Fluent in English. (French & Spanish is an asset)
Good interpersonal skills.
Able to work well under pressure and accepts responsibility for their own actions.
Benefits
Competitive wages $10-12 p/hr
Potential to grow as a Team Leader
Paid personal/sick days
Monthly Commission
Family-friendly, accessible location – short walk from Highway
Schedule: 6:30 am to 5:00pm, Monday to Friday
The respect of work and family life balance
Casual dress code
Strong culture and values centered around support and inclusiveness for all our employees.
Employee Referral Program

Employment type
Tiempo Completo

Work arrangement
No