Policy Administration Supervisor

About Utmost International
Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
About Utmost Luxembourg S.A.
Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.
We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!
Your role – Are you ready for a challenge?
Your responsibilities will be as follows:
Analysing client’s needs, establishing appropriate actions and prompt recording of day-to-day client requests
Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation
Collecting and recording of all required information/documents
Monitoring ongoing transactions until completion
Complying with procedures, controls, industry rules and regulations
Conducting due diligence reviews in line with corporate standards
Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
Acting as a point of contact for any query in regards to policy administration
Meeting Service Level Agreements and deadlines
Upholding Quality standards
Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.
Your profile – Have you got what it takes to become our Policy Administration Supervisor?
University Degree in Economics, Finance, Business Management or any other relevant field
Strong relevant experience in Client Services/ Policy Administration in the insurance sector
5+ years’ experience in Finance or Insurance
Strong team player with excellent organisational and analytical skills
Be able to clearly and comprehensively outline complex issues both verbally and in writing
Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
Strong prioritisation skills, flexible, reliable and responsible in challenging situations
Decisive and capable of working independently
Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
Ability to work in a regulated environment and to respect the external and internal guidelines
Ability to maintain performance and positive relationships in stressful/challenging situations
Agility and pragmatism in a complex and changing environment
Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments
Good command of MS office products
Fluent in English, any other European language is an absolute asset
Knowledge of Luxembourg AML law.
As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.
Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.
Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement
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Employment type
Permanent

Work arrangement
No