Translation Localization Engineer

NOTE:
This position is affiliated with our Arequipa, Peru office; however, candidates may be based anywhere within Peru, provided they are authorized to work in Peru. Visa sponsorship is not available for this position.
While we offer flexibility in daily schedules, the role is expected to align broadly with U.S. East Coast business hours to support collaboration with key stakeholders.
Position Overview:
Reporting to the Senior Director of Localization Engineering, this role is responsible for providing support internally for specialized, technical file types and processes in translation. This includes but is not limited to for the successful development and implementation of technical solutions for Questel’s clients to optimize the utilization of our products and services and ensure customer satisfaction. This role will typically work on projects that involve software, website or CMS, single-source authoring, e-learning, AI voiceover, and other requests that would be automized with automation.
Principal Duties & Responsibilities:
Respond to requests for Localization Engineering from internal customers
Advise on or test processes during client onboarding for Account Services
Attend calls with clients to serve as the technical advisor for Sales or Account Services
Collect customer requirements, whether during onboarding or quoting
Prepare quote details and files for Client Solutions
Specify the full project workflow during quoting, if needed for technical projects
Create memoQ filters for file import
Carry out internal job requests from Project Managers for orders
Integrate translations into the source files
Perform engineering checks on files to ensure their completeness and functionality
Make formatting adjustments by language, as needed
Create LQA guidance for linguists on complex projects
Document new processes at the order, client, or department level
Attend and participate in weekly departmental meetings
Work on special projects and other duties as assigned
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
Education and Experience: Bachelor’s degree required. At least 2 years’ experience in technical/localization project management or engineering required. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:
Able to qualify, identify, and clarify client needs through effective questioning and listening
Able to analyze and synthesize information and evaluate external client needs as they correlate to Localization Engineering
Able to determine whether an existing process or a new process is needed
Confidence in presenting to internal and external management
Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
Detail-oriented, organized, thorough, and accurate, with the ability to work quickly and steadily in a focused manner
Strong attention to detail and able to maintain accurate records
Ability to deal with frequent changes, delays, interruptions, and unexpected events
Possesses initiative, persistence, ability to solve problems, and enthusiasm for learning
Strong ability to multitask, prioritize, and work independently with minimal supervision
Strong analytical, troubleshooting, and decision-making abilities
Strong problem-solving and negotiation skills
Strong project management skills
Skilled at working effectively with cross-functional teams
Foreign language proficiency a plus
Proficiency in these tools is preferred (proficiency in similar tools will be considered):
Microsoft Word, Excel, PowerPoint, Outlook
memoQ (CAT tool)
Passolo
MadCap Flare, Capture, and Lingo
BeyondCompare or WinMerge
Articulate RISE and Storyline
Adobe Premiere Pro
Adobe Photoshop
Required general technical skills/knowledge:
HTML, CSS
XML
RegEx
General understanding of software and website concepts
Strong technical research and troubleshooting skills
Preferred technical skills/knowledge:
JavaScript

Employment type
Full-Time (1.0)

Work arrangement
Yes