Team Lead / Store Manager - Tazewell, VA

Lead with Purpose. Drive Results. Build Culture.
Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead to lead one of our retail locations.
If you are a strong retail leader who thrives on developing people, driving performance, and creating exceptional customer and donor experiences, we want to meet you.
What You’ll Do
This role will oversee all aspects of store operations, performance, and team leadership. This is a hands-on leadership role with full operational accountability.
Operational Leadership
Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods
Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.
Manage expense-to-revenue ratios, payroll budgets, and overall store performance
Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety
Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements
People & Culture
Hire, train, develop, and coach leadership and frontline team members
Develop Assistant Team Leads to prepare future store leaders
Foster a culture rooted in Goodwill’s core values and commitment to world-class customer service
Build a high-accountability, high-engagement work environment
Merchandising & Customer Experience
Ensure strong merchandising standards and competitive pricing through industry awareness
Oversee donation flow, processing, and product presentation
Maintain store image, cleanliness, loss prevention, and safety standards
Financial & Administrative Oversight
Oversee POS systems, cash handling, scheduling, and reporting
Ensure accurate and timely completion of required reports and documentation
What We’re Looking For
We’re seeking a strong retail operator who leads with integrity, drives results, and prioritizes people.
Required
High School Diploma or equivalent
Minimum of two years of management or supervisory experience in a retail or business setting
Availability to work evenings, weekends, and key retail business days
Strongly Preferred
Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)
Ideal Experience & Competencies
Multi-department retail leadership
High-volume sales accountability
Visual merchandising and inventory flow management
Budget oversight and payroll management
Performance coaching and talent development
Employee engagement and retention strategies
Loss prevention and operational compliance
Community engagement and brand representation
Strong communication and interpersonal skills
Basic computer proficiency
Why Join Goodwill?
At Goodwill Industries of Tenneva, your leadership fuels more than retail success, it supports life-changing employment and training programs in our communities.
We offer:
Medical, Dental, Vision, and Accident Insurance
403(b) Retirement Program
Generous and competitive paid time off
Opportunities for advancement and increased leadership responsibility within a growing organization.
Work Expectations
This is an exempt leadership role requiring flexibility and active presence in the store. Retail Team Leads are expected to open and close the store regularly and work 45 hours per week, with scheduling adjustments based on business and operational needs.
Ready to Lead with Impact?
If you’re ready to take ownership of a retail location, develop future leaders, and make a measurable difference in your community, apply today.
Goodwill Industries of Tenneva Area, Inc. is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Employment type
Full Time

Work arrangement
No