Dispatch Support Specialist

Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.
We are now accepting applications for a full-time Dispatch Support Specialist to fill a position at our West Palm Beach location. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for providing outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued.
Experience or knowledge of the commercial tire industry is a plus, but not required. We are willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.
What We Offer
Competitive salary and benefits package
Excellent opportunities for career growth and advancement
A professional, team-oriented work environment
Training and support to help you succeed
If you are an organized and motivated professional who enjoys working with customers, coordinating operations, and being part of a team, we want to hear from you!
Join Heavy Duty Tire and build your career with a growing company where your hard work and initiative are valued.
Job Overview
An integral part of the team, the Dispatcher/ Service Manager is primarily responsible for facilitating service calls from start to finish and ensuring a positive customer experience by actively communicating with technicians and customers throughout the duration of the job.
Key Responsibilities:
Answer service and delivery related phone calls and e-mails
Accurately enter customer orders per company procedures
Coordinate and expedite deliveries and service requests
Provide excellent customer service to both internal and external customers
Deliver job completion details to the customer in a timely manner
Verify work order details against service tickets and resolve any discrepancies prior to invoicing
Required Skills:
Organization
Communication
Time Management
Multitasking
Problem solving
Bilingual preferred (English and Spanish)
Microsoft Office (Outlook and Excel)
Experience with Tire Guru is a plus
Forklift Operation
Clean Driver's License
Must be able to lift 50lbs
Benefits:
Health Insurance, Dental & Vision
Paid Life Insurance
401(k) (3% company contribution independent of employee election)
Paid Holidays and Vacation

Employment type
Full-Time

Work arrangement
No