Customer Service Representative-Qualifications

Customer Service Representative – Join the ProCare Home Medical Team!
Make a Difference Every Day. Build a Career That Matters.
At ProCare Home Medical, we're growing—and we're looking for an enthusiastic, detail-oriented Customer Service Representative to join our Anchorage team. If you're passionate about helping others, thrive in a fast-paced healthcare environment, and enjoy work that truly impacts people's lives, we'd love to meet you.
As a key member of our team, you'll work directly with patients, physicians, insurance companies, and healthcare professionals to ensure patients receive the medical equipment and supplies they need. Every order you process helps improve someone's quality of life.
What You'll Do
Process orders for durable medical equipment (DME) and medical supplies
Verify insurance benefits and obtain prior authorizations
Communicate with patients, physicians, case managers, and insurance providers
Maintain accurate electronic patient records and documentation
Assist with medical billing and insurance-related paperwork
Deliver outstanding customer service both over the phone and in person
Work closely with a supportive team to ensure timely, accurate service
What We're Looking For
We're seeking someone who is organized, compassionate, and ready to make an impact.
Required Qualifications
Experience with insurance verification and prior authorizations
Medical billing experience (Medicare, Medicaid, and Managed Care)
High school diploma or equivalent
Excellent communication and customer service skills
Typing speed of at least 45 WPM
Strong attention to detail and accuracy
Ability to multitask and work efficiently in a busy office
Preferred Qualifications
Two or more years of healthcare, DME, or HME experience
Medical office experience
Knowledge of medical terminology
10-key by touch
Why You'll Love Working at ProCare Home Medical
We believe our employees are our greatest asset. That's why we offer:
Medical, dental, and vision insurance
Life insurance
Paid holidays
Paid Time Off (PTO)
Opportunities for advancement and professional growth
A collaborative, supportive team environment
Meaningful work that makes a real difference in your community
Join Our Team!
If you're looking for more than just a job—if you're looking for a career where your skills, compassion, and dedication truly matter—we encourage you to apply today.
Help us deliver exceptional care, one patient at a time.
Apply now and grow your career with ProCare Home Medical!

Employment type
Full-Time

Work arrangement
No