Shift Supervisor, MilkShake Factory (McCandless)

🥤✨ Lead the Shift. Protect the Experience. ✨🍫
At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.
We’re looking for a motivated Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This role is ideal for someone who thrives in a fast-paced retail environment, leads by example, and takes pride in creating smooth, successful shifts from start to finish.
Our Shift Supervisors work alongside the team while setting the tone — ensuring goals are met, standards are upheld, and every guest leaves with an unforgettable experience.
💡 Why You’ll Love Working Here
We believe in taking care of our team just like family. Here’s what you can expect:
💵 Competitive Wages + Tips
🕐 Flexible Schedules (perfect for students, parents, or anyone who needs balance)
🚀 Growth Opportunities into management and beyond
🩺 Medical, Dental, Vision, & Life Insurance eligibility
💰 401k with Employer Match
🌴 Paid Time Off + Holiday Pay
🏒 Pittsburgh Penguins® Partnership Perks – tickets, merch, and more!
🥤 Free Milkshake Each Shift
🍫 40% Employee Discount (chocolate included!)
🎯 What You’ll Do
As a Shift Supervisor, you’ll be the steady presence that keeps the shift running smoothly — and the positive energy that keeps the team motivated. You’ll:
Lead each shift with confidence, clarity, and consistency
Set the tone on the floor — calm, upbeat, and solution-focused
Work side-by-side with your team to hit service, sales, and quality goals
Delegate tasks thoughtfully so everyone knows their role
Keep the shop clean, stocked, and running efficiently
Handle guest questions or concerns with professionalism and warmth
Ensure food safety, cash handling, and operational standards are always met
Support training and help newer team members feel confident and capable
Communicate clearly with management about what’s working and what needs attention
Be the connector — bridging leadership expectations with the day-to-day energy of the team
You’re not just running a shift — you’re protecting the experience.
✅What We’re Looking For
A natural motivator — you lift the room without forcing it
Someone steady under pressure — busy rushes don’t rattle you
Strong sense of ownership and accountability
Comfortable giving direction in a kind, respectful way
Detail-oriented and organized
Previous customer service or food service experience required
Prior leadership experience preferred (but we’ll train the right person!)
Flexible availability, including nights, weekends, and holidays
Energy and stamina — you’ll be movin’ and shakin’ all shift long
🌟 About Us
At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll create experiences. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.
👉 Ready to shake things up? Apply today and join the sweetest team in Pittsburgh!
The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employment type
Part time

Work arrangement
No