Reservation Specialist

Reservation Specialist – Stone Mountain Pet Lodge
📍 Location: Brooklyn Park, MN (Training at Blaine location)
🕓 Hours: 20+ hours/week | Includes weekends and some evenings
Use your customer service and inside-sales skills to help pet parents plan the perfect stay for their pets!
Stone Mountain Pet Lodge, the North Metro’s premier pet-care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You’ll combine warm customer service with consultative inside-sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet.
What You’ll Do
- Handle incoming calls, emails, and online inquiries from new and existing customers
- Follow a consultative inside-sales process to recommend upgrades and activity packages
- Convert inquiries into confirmed reservations accurately and efficiently
- Provide friendly, professional communication with customers and teammates
- Achieve individual and team sales goals
What You’ll Bring
- 1-2 years of inside-sales, call-center/customer-service experience
- Confident, persuasive communication style
- Ability to meet goals while maintaining excellent service
- Strong computer and multitasking skills
- Reliability, organization, and professionalism
- Passion for helping people and their pets
Why You’ll Love Working Here
- Positive, team-oriented environment with full training
- Structured, inbound sales process — no cold calling
- Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys!
- Locally owned, well-established company with growth opportunities
🐾 Apply today and help pets have their best stay ever!

Employment type
Part-Time

Work arrangement
No