Lead Service Director (Part-Time)

Role: Lead Service Director (Part-Time)
Location: Laguna Hills, CA
Reports To: Service Director Manager; General Manager / Operations
Employment Type: Part- Time
Position Overview
The Lead Service Director serves as the primary on-site leader and ambassador of O’Connor Mortuary, responsible for delivering exceptional, seamless, and deeply meaningful funeral and memorial services. This role requires a high level of emotional intelligence, professionalism, and operational excellence.
The Lead Service Director ensures that every service reflects the wishes of the family with precision, dignity, and care while coordinating all event logistics, staff, clergy, and external partners. This individual sets the standard for service excellence and leads by example in all interactions with families, guests, and team members.
We seek candidates who are drawn to meaningful work and committed to serving others with empathy, integrity, and professionalism. At O’Connor Mortuary, our core purpose is to Heal Hearts, Inspire Trust, and Comfort Souls, and we value individuals who naturally embody compassion, clear communication, and respect in every interaction. The ideal candidate approaches each responsibility with care and accountability, contributes positively to a supportive team environment, and upholds the highest standards of service for the families and communities we serve.
Compensation and Benefits
Starting Rate:$20.00/hour
Benefits:Part-Time team members are not eligible for benefits at this time.
Eligible for participation in a quarterly incentive program tied to family satisfaction evaluations and individual performance metrics, recognizing excellence in service delivery, professionalism, and overall contribution to organizational success. To qualify, a minimum of work hours must be worked per quarter
Minimum Qualifications
High school diploma or equivalent
Valid driver’s license with a clean driving record
Ability to operate fleet vehicles (hearse, van, etc.)
Basic computer proficiency (CRM systems, scheduling tools)
Ability to multitask and manage competing priorities
Ability to lift 20–30 lbs and navigate stairs
Preferred Experience
Prior experience in funeral service, mortuary, crematory, or a related field
Experience in customer service, hospitality, or event coordination
Familiarity with faith-based or cultural service traditions
Core Responsibilities
Service Leadership and Execution
Lead and oversee all aspects of funeral, memorial, visitation, and graveside services
Ensure flawless execution of services in accordance with family wishes and company standards
Act as the primary point of contact for families during services, providing guidance, reassurance, and support
Coordinate with clergy, celebrants, venue staff, and vendors to ensure alignment and timing
Event Planning and Coordination
Collaborate with arrangers to fully understand family preferences, cultural considerations, and service details
Review and execute all elements outlined in the Service Instruction Form
Manage event setup, flow, and breakdown with precision and attention to detail
Anticipate needs and proactively resolve issues in real time
Family and Guest Experience
Provide compassionate, professional, and attentive care to grieving families
Greet and assist guests, ensuring a welcoming and organized environment
Maintain composure and empathy in emotionally sensitive situations
Operational Duties
Transport decedents with dignity from hospitals, residences, or coroner’s offices
Drive company vehicles to and from service locations
Assist with procurement of necessary legal documents when needed
Support flower deliveries and service-related logistics
Participate in general facility upkeep and maintenance
Team Collaboration
Work closely with Service Assistants and other staff to ensure smooth operations
Mentor and support team members, modeling professionalism and service excellence
Foster a collaborative, respectful, and proactive team environment
Training and Development
Structured, hands-on training through shadowing experienced directors
Gradual transition into lead responsibilities with ongoing mentorship
Performance evaluations conducted by leadership prior to independent assignment
Continuous development with opportunities for advancement
Schedule Expectations
Hours are based on company need and does not guarantee minimum hours
This role offers a variable schedule, with hours available depending on business volume, including days, evenings, and weekends
Employees may submit availability in two-week blocks; shifts are confirmed based on company need
Key Skills and Competencies
Leadership and Accountability
Takes ownership of service outcomes and team performance
Demonstrates sound judgment and decision-making under pressure
Leads with confidence, professionalism, and integrity
Compassion and Emotional Intelligence
Exhibits genuine empathy and sensitivity toward grieving families
Reads emotional cues and adapts approach accordingly
Maintains professionalism in highly emotional environments
Communication Excellence
Clear, calm, confident, compassionate and effective verbal communication
Strong active listening and ability to guide sensitive conversations
Ability to build trust quickly with diverse individuals
Strong listening skills and attention to detail
Organization and Execution
Exceptional time management and multitasking ability
Strong attention to detail in high-stakes environments
Ability to anticipate needs and prevent issues before they arise
Adaptability and Problem-Solving
Thrives in dynamic, fast-paced environments
Responds effectively to changing priorities and unexpected needs
Maintains composure under pressure
Teamwork and Professionalism
Adheres to strict grooming and dress standards
Demonstrates humility, accountability, and a team-first mindset
Works collaboratively and supports team success
Always represents the organization with dignity and respect
Performance and Growth
Employee performance is evaluated based on service execution, professionalism, leadership effectiveness, and overall contribution to the family experience and team operations.
A formal performance review will be conducted at the 6-month mark to assess progress, core competency development, and alignment with company standards and expectations. This review will include feedback on service quality, communication skills, leadership capabilities, and adherence to operational procedures.
Following the initial review, employees will transition to annual performance evaluations, which will assess continued growth, consistency in performance, and readiness for increased responsibility or advancement opportunities.
Ongoing feedback and coaching will be provided throughout employment to support development and ensure success in the role.
Opportunities for compensation adjustments and career advancement will be considered based on performance, demonstrated leadership, and organizational needs.
Opportunities for advancement based on performance, leadership, and demonstrated capability
O’Connor Mortuary prioritizes internal promotion and career development
Additional Information
This is an at-will position
O’Connor Mortuary is an equal opportunity employer

Employment type
Part time

Work arrangement
No