HVAC Supervisor

Essential Duties and Responsibilities
Leadership & Supervision
Supervise and support HVAC installation and service technicians.
Provide daily direction, coaching, and performance feedback.
Conduct ride-alongs, field inspections, and quality control checks.
Assist with hiring, onboarding, and training new employees.
Promote a positive team environment focused on accountability and professionalism.
Operations
Coordinate daily workflow and technician assignments.
Ensure jobs are completed safely, efficiently, and according to company standards.
Monitor job progress and assist technicians with troubleshooting technical issues.
Review completed work for quality, accuracy, and customer satisfaction.
Ensure compliance with local building codes, manufacturer specifications, and company procedures.
Customer Service
Resolve customer concerns professionally and promptly.
Communicate with customers regarding project status, scheduling, and expectations.
Ensure technicians provide courteous, clean, and professional service at every job site.
Support the company's commitment to outstanding customer satisfaction.
Financial Performance
Monitor department productivity and labor efficiency.
Assist in controlling material costs and reducing callbacks.
Review estimates and change orders as needed.
Support sales opportunities by identifying customer needs for equipment replacement, maintenance agreements, and system upgrades.
Safety & Compliance
Enforce all OSHA safety regulations and company safety policies.
Conduct regular safety meetings and toolbox talks.
Ensure proper use and maintenance of company vehicles, tools, and equipment.
Maintain accurate records and documentation.
Administrative Duties
Complete employee evaluations and disciplinary documentation when necessary.
Monitor technician timekeeping and productivity.
Coordinate inventory needs with warehouse personnel.
Prepare reports related to department performance and job completion.
Attend management meetings and assist in strategic planning.
Qualifications
Required
Minimum 7 years of HVAC installation and/or service experience.
Minimum 2 years of supervisory or leadership experience preferred.
Strong knowledge of residential and light commercial HVAC systems.
Ability to read blueprints, wiring diagrams, and technical manuals.
EPA Certification required.
Valid driver's license with acceptable driving record.
Strong troubleshooting and diagnostic skills.
Excellent communication and leadership abilities.
Proficiency with mobile field service software and basic computer applications.
Preferred
NATE Certification.
Arizona HVAC experience.
Experience with dispatching or scheduling software.
Bilingual (English/Spanish) is a plus.

Employment type
Full-Time

Work arrangement
No