Manager of Operations

Company Description Pal Facility Management Services Pvt Ltd, an ISO 9001:2015 certified company, has been providing housekeeping and facility management services since 2006 from its registered office in New Delhi. The organization serves a diverse client base across sectors such as business process outsourcing, retail, healthcare, infrastructure, IT, residential, and hospitality. Its service portfolio includes housekeeping, security services, facilities management, recruitment and placement, and manpower outsourcing. Team members receive thorough task-specific and safety training to ensure professional, high-standard service delivery. The company focuses on strong project management and hassle-free execution, aiming to be a long-term partner in supporting clients’ business growth.
Role Description This is a full-time, on-site Manager of Operations role based in Mumbai, Pune, Benglore&Hydrabaad . The Manager of Operations will oversee daily facility management, Security,Manpower and housekeeping activities, ensuring service quality, adherence to safety standards, and compliance with company procedures. Responsibilities include supervising on-site teams, planning and allocating manpower, coordinating with clients, and resolving operational issues promptly. The role involves monitoring performance metrics, implementing process improvements, and ensuring smooth, hassle-free delivery of services across client locations. The Manager of Operations will also collaborate with senior management on budgeting, resource planning, and reporting, while maintaining strong client relationships.
Qualifications
Proven experience in operations management or facility management, preferably in housekeeping, security, or related support services.
Strong leadership and team supervision skills, with the ability to motivate, train, and manage diverse on-site teams.
Solid client relationship management skills, including communication, negotiation, and issue resolution.
Ability to plan and organize manpower, schedules, and resources to meet service level commitments.
Knowledge of safety standards, compliance requirements, and quality control practices in facility management.
Proficiency in basic computer applications and reporting tools for tracking operations and performance metrics.
Bachelor’s degree in management, facilities management, hospitality, or a related field is preferred.
Prior experience working with multi-site clients in sectors such as retail, healthcare, IT, or hospitality will be an advantage.
Strong problem-solving skills, attention to detail, and the ability to work under time-sensitive conditions.
Willingness to work on-site in Nasik and travel locally as required for operational oversight.

Work arrangement
No