Inside Sales Rep / Parts Advisor

Located in Kelowna, British Columbia, Multi-Power Products Ltd. is a leading Canadian manufacturer of exploratory drilling and industrial equipment, including custom-built drilling machinery. With over 40 years of experience, Multi-Power prides itself on delivering high-quality products that exceed customer expectations. Our team, from designers to fabricators to management, takes a customer-first approach and upholds these values in every decision.
Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic Sales team.
Duties/Responsibilities:
Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.
Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components.
Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfilment.
Product Knowledge: Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications.
Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting.
Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries.
Sales Support: Collaborate with the sales team to identify opportunities for up selling related parts or accessories to customers based on their needs and existing orders.
Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries.
Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary.
Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company.
Qualifications:
Ambitious: a desire to improve sales goals, procedures & efficiencies
Excellent communication skills
Excellent customer service skills
Good organizational skills
Self-starter, self-motivated
Able to work independently with minimal supervision and within the Sales team
Computer literate (ERP, Microsoft 365)
Previous Sales experience
Drill parts sales experience an asset but not required
Mechanical inclination an asset but not required
Post-Secondary Training: not required but an asset
High School graduate, Grade 12
Position Type: Salary, Full Time
Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.
MPP Paid Employment Packages Include:
Health & Dental coverage
Employee and Family Assistance Program
RSP match program
Monthly Membership to Community Athletics Gym
Employer-paid Continuing Education Programs
Career Advancement
Employee Referral Benefits
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Employment type
Full-Time

Work arrangement
No