Senior Director, People Operations

Who is Spring Fertility?
We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Role Summary
The Senior Director, People Operations owns how People Operations runs at Spring Fertility: the strategy, the standards, and the results. You’ll lead the managers of Field People Operations and People Operations + Systems, and you’ll be accountable for making sure every employee, at every site, gets support that is consistent, compliant, and genuinely caring. You’ll report to the Chief People Officer and act as a true business partner to senior leaders, turning people strategy into practical solutions that work at scale. You’ll lead our enterprise talent and performance practices, including talent reviews, succession planning, performance expectations, and leadership development, so that we know where our talent stands and how to grow it.
Your scope brings together People Business Partner support, employee relations, HR systems, benefits, leaves and accommodations, the employee lifecycle, and data integrity. Your job is to connect these into one experience that helps our people do their best work, because how we care for our team shapes how our team cares for patients. We’re looking for a leader who sets a high bar and holds it. You move easily between strategy and hands-on execution, you’ve led teams through change and come out stronger, and you develop managers into leaders. You earn trust quickly, you measure what matters, and you use data, systems, and feedback to keep getting better. You hold yourself and your team accountable for outcomes, not just activity.
Some day-to-day responsibilities include:
Enterprise People Strategy + Leadership
Lead, coach, and develop the People Team managers, creating clear decision rights, accountability, leadership capacity, and a collaborative, high-performing culture.
Serve as a senior People advisor to the Chief People Officer, ELT, Operations, Clinical, Laboratory, and Shared Services leaders, using workforce insights to shape people strategy and operational priorities.
Own and execute the multi-year People Operations strategy, portfolio priorities, resource recommendations, operating model, and performance measures that support company growth, workforce readiness, scalability, and measurable business outcomes.
Set clear service standards, operating rhythms, escalation paths, documentation expectations, metrics, and follow-through across both functions to ensure consistent, compliant employee and manager support.
Build a cohesive, employee-centered People Operations model that strengthens trust, service orientation, and cross-functional collaboration while translating Spring Fertility’s values into clear leadership expectations, team practices, and everyday employee experiences.
Represent People Operations in enterprise planning, workforce decisions, organizational changes, budgeting, and resource allocation, translating workforce implications into clear recommendations and keeping stakeholders aligned on priorities, risks, decisions, ownership, timelines, and next steps.
Talent, Performance + People Operations Delivery
Own enterprise talent and performance practices, including organizational design, workforce and succession planning, talent reviews, leadership development, retention, and related workforce decisions in partnership with the Chief People Officer and senior leaders.
Oversee complex employee relations, investigations, corrective action, accommodations, workforce realignment, and change management, ensuring sound judgment, confidentiality, fairness, and timely escalation.