Customer Relations

About Welker
At Welker, our mission is to Build Something Greater. We are a family-owned manufacturing company based in Sugar Land, Texas, with more than 70 years of experience delivering innovative solutions to the oil and gas industry.
With expertise in ERP systems, 3D CAD design, and on-site manual and CNC machining, we provide industry-leading products, turnkey solutions, and worldwide service.
If you're looking to make a direct impact on the customer experience while working in a collaborative and fast-paced environment, Welker may be the right fit for you.
About the Role
We are seeking a customer-focused candidate to join our Customer Relations team. This role is ideal for someone who enjoys helping people, solving problems, and ensuring exceptional service throughout the customer journey.
In Customer Relations, you will be the driving force behind order execution, serving as a key point of contact from the moment an order is received until it ships. You'll work closely with customers and internal teams to ensure orders are processed accurately, issues are resolved promptly, and customer expectations are exceeded.
If you thrive in a fast-paced environment and take pride in organization, attention to detail, and customer satisfaction, this position may be the perfect fit.
Key Responsibilities
Process sales and service orders accurately and efficiently using CRM and ERP systems
Serve as a primary point of contact for customer inquiries and order-related questions
Identify, investigate, and resolve customer concerns and order discrepancies
Proactively follow up with customers to ensure timely issue resolution
Coordinate shipping logistics, including required documentation for domestic and international shipments
Maintain accurate customer and order records within company systems
Collaborate with Sales, Operations, Manufacturing, and Shipping teams to support customer needs
Ensure compliance with departmental procedures and best practices
Communicate order status updates and important information to customers in a professional and timely manner
Required Qualifications
High school diploma, GED, or equivalent
Strong customer service orientation and problem-solving abilities
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a deadline-driven environment
Proficiency with Microsoft Office applications
Preferred Qualifications
Previous customer service, customer relations, order entry, or administrative experience
Experience working with CRM or ERP systems
Experience supporting customers in a manufacturing, industrial, or distribution environment
Clerical or office administration experience
Why Join Welker?
Play a vital role in creating an exceptional customer experience
Work closely with cross-functional teams across the organization
Be part of a growing, collaborative, and customer-focused department
Join a stable, family-owned company with a strong reputation and long-term growth
Gain exposure to manufacturing operations, logistics, and customer relationship management
Compensation & Benefits
Competitive salary based on experience, education, and potential
Overtime opportunities as business needs require
Health, dental, vision, and life insurance
401(k) with company match
Paid time off and paid holidays
Tuition reimbursement
Additional Requirements
Must be authorized to work in the U.S.
Must successfully complete a drug screen, physical, and background check
Apply Today
If you're a detail-oriented professional who enjoys helping customers, solving problems, and keeping operations running smoothly, we'd love to hear from you.
Learn more about Welker and our products at https://www.welker.com

Employment type
Full-Time

Work arrangement
No