Service Manager - Village Auto Sales

Service Manager - Village Auto Sales
Permanent - Full Time
At Village Auto Sales, our Service Department continues to grow, creating an exciting opportunity to add another experienced Service Manager to our leadership team.
We’re looking for a hands-on leader who can support our expanding operations, build a strong team, improve processes, and drive operational and financial results. If you’re currently a Service Manager, Assistant Service Manager, Fixed Operations leader, or an experienced Service Advisor ready to take the next step, I’d love to hear from you.
This role is responsible for leading daily service operations, developing team members, monitoring key performance indicators, and maintaining high standards for productivity, profitability, customer satisfaction, and manufacturer compliance.
What you’ll be doing:
Lead all aspects of the service department including technicians, advisors, and workflow
Streamline the reconditioning centre of the dealership to have fast, cost efficient, and quality product hitting the lot
Develop Retail side of the shop and expand to current and future customer base increasing profitability
Work with sales department to retain and increase both the sales and service customer base
Drive shop productivity, efficiency, and profitability
Build and execute plans to grow service revenue and RO count
Manage scheduling, work distribution, and turnaround times
Ensure a high standard of customer satisfaction and communication
Monitor and improve key KPIs including labour gross, effective labour rate, and technician efficiency
Collaborate with Sales, Parts, and Leadership to maximize total dealership performance
Maintain strong organization across work orders, warranty, and internal processes
Recruit, develop, and coach a high-performing team
Take ownership of vehicle reconditioning, including cleanup, detailing, and final preparation to ensure vehicles are customer-ready and meet dealership standards.
What we're looking for:
Proven leadership experience as Service Manager in an automotive/vehicle service industry, Assistant Service Manager, Fixed Operations leader, or an experienced Service Advisor (5+ years) and ready to take the next step.
Strong organizational and operational discipline
A mindset focused on growth, accountability, and results
Ability to manage both people and financial performance
Experience in powersports, automotive, or a related industry is preferred
Comfortable working across multiple product categories and brands
Strong communication and leadership skills
Someone who takes ownership and treats the department like their own business
What Success Looks Like:
Increased shop volume and consistent workflow
Strong technician productivity and efficiency
Improved profitability across labour and service operations
High customer satisfaction and repeat business
A team that is engaged, accountable, and performing at a high level
Why FFUN:
Earning potential up to $125,000 per year
Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security
Employee Discounts –Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
What it's really like to work here.
The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favouri

Employment type
Permanent Full-Time

Work arrangement
No