SharePoint Administrator

The SharePoint Administrator is the hands-on owner of the SharePoint Online environment at PACT (Pearson Accelerator Construction Team), a General Partnership of Alberici, Amico, Kenaidan and Obayashi, and keeps sites, permissions, content structure and workflows stable, governed and usable for program delivery. The role combines disciplined administration and a genuine front-line support component with contribution to SharePoint and collaboration platform architecture, standards and roadmap. The role works the IT ticket queue and resolves SharePoint, OneDrive and Teams-files issues through to root cause, while shaping the design patterns and information architecture that keep the platform supportable. The position supports document throughput and automation for Document Control, the external collaboration and data access model, enterprise dashboards, permission hygiene for safe Microsoft Copilot use, and ISO 27001 and SOC 2 control requirements.
RESPONSIBILITIES
SharePoint Administration and Automation
Administer SharePoint Online and OneDrive for Business day to day across the PACT tenant
Provision sites, libraries and lists from standard templates for consistent, supportable workspaces
Maintain site collection settings, features, storage allocation and quotas across the environment
Manage site lifecycle across the environment, including archiving and decommissioning of inactive workspaces
Monitor Microsoft 365 service health and advisories, and communicate impact and workarounds to affected users
Apply tenant-level and site-level changes through controlled change management, with documented testing and rollback
Build and maintain Power Automate flows and Power Apps forms on SharePoint lists for approvals and document routing
Monitor flow health, hold automation connections on service accounts, and document automations for supportable hand-over
Platform Architecture and Strategy Contribution
Contribute to the information architecture standard and site taxonomy applied across the program
Define and maintain platform design patterns, templates and governance guardrails that keep collaboration work within the supported platform
Recommend platform capability adoption and roadmap items for the SharePoint and collaboration estate
Contribute to migration and consolidation planning for content moving into the platform
Advise on integration points between SharePoint, Autodesk Construction Cloud and the wider Microsoft 365 estate
Provide input to lifecycle, retention and archiving strategy for collaboration content across the estate
Support the Data & Innovation team on dashboard data sources and data ownership hosted in SharePoint
Information Architecture and Document Control Interface
Maintain standardized site and library patterns so workspace structure remains predictable to support
Administer metadata, the managed term store, content types, document sets and library views
Maintain naming and numbering conventions aligned to Document Control work instructions and the document-numbering system
Configure version control, check-in and check-out behaviour, and retention settings on controlled libraries
Administer the SharePoint and Autodesk Construction Cloud interface, including confidentiality and access-permission requirements
Support Document Control platform needs, including work instructions, transmittals and controlled-document processes
Document and consistently apply locations, permissions and hand-off points between the two platforms
Coordinate site structure, access and workflow requirements with business owners across the program
Permissions and External Collaboration
Design and maintain group-based permission models and security group structures in preference to individual grants
Execute joiner, mover and leaver access changes driven by HR-system and Entra ID provisioning signals
Administer guest and external-user access to SharePoint content at the resource level, including sharing scope and site membership
Own periodic recertification of SharePoint content access held by external collaborators and guest accounts
Refer Entra guest identity object lifecycle to the Azure 365 Administrator, who owns identity provisioning
Enforce sharing-link policy and correct non-compliant sharing across sites, libraries and Teams-connected workspaces
Maintain permission hygiene across sites, libraries and Teams to support safe Microsoft Copilot use
Support and Service Delivery (L1–L3)
Work the ticket queue through the IT helpdesk intake and reinforce intake procedures so requests are logged and tracked
Triage and resolve SharePoint, OneDrive, Teams-files and sharing issues from first contact through to root-cause resolution
Escalate to Microsoft support or third-party vendors where required, and manage those cases to closure
Share the service desk queue with the System Support Analysts and Azure 365 Administrator, coordinating escalations
Provide platform support to both office-based and field-based staff for day-to-day operational needs
Deliver user guidance and short training sessions on SharePoint and document handling
Maintain runbooks, standard operating procedures and how-to material for the IT Operations & Support group
Governance, Security and Compliance
Execute the SharePoint-scope portion of the quarterly access review cycle coordinated by the Manager, Security & Compliance
Produce access-review evidence for the SharePoint estate supporting ISO 27001 and SOC 2 control requirements
Report on sharing activity, permission changes and external access using Microsoft 365 audit logs
Apply retention, records and archiving requirements to controlled content held in SharePoint and OneDrive
Support data-loss-prevention and sensitivity-labelling on SharePoint content against requirements set by the Manager, Security & Compliance
Coordinate label and policy configuration with the Azure 365 Administrator, who performs the tenant-level configuration
WORKING CONDITIONS
The position will be based at our office in Mississauga, Ontario, with visits to the Airport site as required. Your work schedule will be Monday to Friday during regular office or site hours. At times, operational needs may require work outside these hours, with reasonable notice provided. All schedule or on‑call adjustments will comply with applicable employment standards legislation. It is mandatory for all employees to complete a Criminal Background check and successfully attain a Restricted Access Identity Card (RAIC) upon joining the company.
DESIRED SKILLS, KNOWLEDGE, COMPETENCIES
Three to five or more years of hands-on SharePoint Online and OneDrive for Business administration
Strong Microsoft 365 administration experience across the SharePoint admin centre, Teams files and OneDrive
Three or more years of solution design and information architecture experience on collaboration platforms
Demonstrated contribution to platform standards, design patterns or technology roadmaps, with migration planning experience preferred

Employment type
Partner Company - TBD

Work arrangement
No