Administrative Coordinator

Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way.
Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)
Position Summary
The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.
This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities
Administrative & Financial Coordination
Oversee accounts receivable and accounts payable processes
Validate billing accuracy and resolve complex discrepancies
Generate and manage purchase orders
Maintain accurate and up-to-date customer records
Develop and present administrative and operational reports to Plant Management
Identify process improvement opportunities and implement controls
Operational Coordination
Act as a liaison between production, planning, logistics, and quality teams
Participate in operational meetings (production reviews, planning meetings, etc.)
Align operational priorities based on customer requirements
Identify bottlenecks and propose process improvements
Support execution of continuous improvement initiatives
Management Support
Prepare executive-level reports and performance metrics
Support decision-making with data-driven insights
Coordinate schedules, meetings, and cross-functional initiatives
Assist with special projects as assigned by Plant Management
Qualifications
Education
Bachelor’s degree in Business Administration, or related field (preferred)
Experience
4–6 years of experience in:
Administrative operations within a manufacturing environment
Customer service or order management
Cross-functional coordination
Experience in industrial or manufacturing companies strongly preferred
Technical Skills
Advanced Microsoft Excel (data analysis, reporting)
ERP systems experience (SAP, Oracle, or similar)
Billing and administrative process management
Understanding of manufacturing operations and workflows
Familiarity with KPIs such as OTIF, delivery performance, and order accuracy
Core Competencies
Strong customer focus
Effective communication and interpersonal skills
Analytical thinking and problem-solving
High level of organization and prioritization
Ability to work under pressure
Proactive mindset and ownership
Cross-functional collaboration
Decision-making capability
Working Conditions
On-site role within a manufacturing plant environment
Frequent interaction with operational teams
Fast-paced, high-demand environment
Exposure to operational pressure and deadlines

Employment type
Full-Time

Work arrangement
No