Associate Customer Integration Engineer

JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
Learn more about this role and how you can begin driving your career forward!
Benefits:
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program
Job Description:
This role in Customer Integration Engineering will be responsible executing prototype hardware and controls feature evaluations at end users using advanced data collection tools and customer engagement to resolve issues, understand how customers are using Allison products, and make recommendations for improvements.
Job Description:
● Keep abreast of Allison technical and product developments
● Visit end users along with sales reps to educate them on new Allison products and features
● Support deployment and installation of vehicle data collection tools
● Analyze vehicle data to understand customer duty cycle, resolve issues, provide vehicle specification recommendations, and identify needs for new features
● Serve as first technical point of contact to triage issues and develop correct actions in collaboration with other product engineering departments
● Collaborate with service engineering on lessons learned
● Provide technical written reports regarding customer and engineering activity
● Provide voice of customer input to engineering teams to improve Allison products and processes
● Assess competitive activity at end users as required
● Manage travel schedules, and equipment needs
Education Required:
● Bachelor's degree in Mechanical or Electrical Engineering or equivalent experience
Required Qualifications:
● Proficient in written and spoken business communication
● High level of interpersonal skills to conduct business
● Highly proficient in personal computer operation (i.e. Microsoft Office, etc)
● Experience with data acquisition and analysis
● Knowledge of problem solving and statistical methods
● Familiarity with vehicle and vehicle powertrain systems
● Willing to travel, up to 35%, for business purposes required
Preferred Qualifications:
● 2 years’ experience in powertrain design or vehicle integration
● Familiar with EV systems including electric machines, high voltage batteries, inverters, and controls
● Knowledge of automatic transmissions, features, and functions
● Knowledge of commercial vehicle vocational markets and applications
● CDL License or ability to obtain
EEOC statement required provisions
Allison Transmission is an equal opportunity employer. We do not discriminate on the basis of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Employment with Allison Transmission, Inc. is voluntary and is subject to termination by the employee or Allison Transmission, Inc. at will, with or without cause, and with or without notice, at any time. This document is not a contract of employment.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at Ask4Max@allisontransmission.com.
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.