Program Manager

About Us
Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.
The Opportunity
We're looking for a dynamic Program Manager — a leader clients and internal stakeholders can rely on for the successful delivery of complex programs. You'll partner closely with teams and individuals across countries and cultures, adapting quickly to the unique challenges each program presents. Our delivery team engages directly with C-Suite stakeholders and project sponsors, working hand in hand with internal project management and oversight teams to keep programs on time, on budget, and in scope. As part of our growing global network, you'll have the opportunity to work with international teams and clients, and help drive our continued expansion — all while being invested in through continuous learning, mentorship, and career growth.
What You'll Do
Develop and manage detailed program plans, ensuring alignment with strategic goals, scope, and client expectations
Own program budgets, vendor management (client and Appficiency vendors), and procurement, including selection and rate negotiation
Monitor and report on program progress, risks, and issues to senior management and stakeholders
Identify scope deviations and manage change requests with the client
Act as the primary client point of contact, building strong stakeholder relationships and running regular progress reviews
Lead, motivate, and mentor cross-functional project teams, coordinating with other departments to secure resources
Identify risks early, develop mitigation and response plans, and resolve issues or conflicts proactively
Ensure all deliverables meet quality standards, implementing best practices and continuous process improvement
Prepare program reporting and documentation, including status, financials, and outcomes
Communicate program performance and strategic recommendations to senior management and stakeholders
What You'll Bring
8+ years of experience in professional services, functional, or technical consulting, with a strong focus on ERP, CRM, or e-commerce systems
Proven success leading and delivering complex SaaS programs across diverse industries
5+ years of management experience overseeing cross-functional teams (consultants, developers, client stakeholders) across multiple concurrent projects
Strong expertise with the NetSuite platform
Demonstrated ability to translate business challenges into scalable technology solutions
Experience managing full program life cycles — initiation, planning, execution, monitoring, and closure — delivering on time, within scope and budget
Track record of building and maintaining long-term, profitable client relationships, with a focus on satisfaction, retention, and referenceability
Proficient in project portfolio management, resource planning, and risk mitigation across large-scale programs
Skilled at facilitating executive-level communications, including C-suite reporting, business reviews, and roadmap presentations
Advanced analytical and problem-solving skills, with the ability to make strategic decisions under pressure
Demonstrated agility in fast-paced, high-growth environments with evolving priorities and stakeholder expectations
Familiarity with cloud computing technologies, system integrations, and third-party application ecosystems
PMP, Prince2, or similar project/program management certification is a plus
Open to travel up to 20-25%, including on-site client engagements and team coordination activities
What Will Set You Apart
Proven ability to manage complex, multi-vendor programs end-to-end, including procurement and rate negotiation
Strong executive presence, comfortable driving C-suite reporting and strategic conversations
A track record of proactively managing scope, risk, and change requests before they escalate
Demonstrated success mentoring cross-functional teams toward continuous improvement
Deep comfort operating across countries and cultures in a fast-paced, high-growth environment
What Success Looks Like
Your programs are consistently delivered on time, within budget, and aligned to scope
Clients and senior stakeholders view you as a trusted, reliable point of contact throughout the program lifecycle
Risks, scope deviations, and vendor issues are identified and managed proactively, minimizing escalations
Your cross-functional teams operate cohesively, with strong morale and clear accountability
Senior management relies on your reporting and strategic recommendations for program-level decision-making

Employment type
Full-Time

Work arrangement
Yes