Desktop Support I

ECAM is looking for talented individuals like you! Be the next Desktop Support I.
Entry-Level IT position under the Service Desk team. The role is responsible in providing basic technical support for hardware and software, application, and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.
The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT
communications, advisories, asset management and any break/fix related concerns for endpoint.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
Basic Hardware and Software Troubleshooting and Maintenance
Setup, configure and deploy workstation computers and laptops in compliance with the enterprise
standards.
Coordinates and escalates to Senior Service Desk Engineers, Infrastructure and Vendors in
troubleshooting and issues impacting the end users.
Re-imaging of desktops and laptops and ensure that it follows
the company standards for computer
lockdown, security policies and hardening requirement.
Conducts hardware and/or software maintenance checklist activities.
Provides direct technical support to customers and follow the escalation matrix if needed.
Troubleshoot and find work-around for immediate customer issues.
Asset Management and Inventory
Facilitates the tasks in the IT Asset Management Lifecycle which includes but not limited to receiving,
storing, transferring, repairing, borrowing and disposing of IT equipment and peripherals.
Ensure that IT inventory is up to date.
Incident Management
Assist in troubleshooting critical incidents and business outage. Act as the leg and hand support
onsite.
Qualifications:
College Graduates of Bachelor’s Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.
Professional Technology Certifications are preferred but not required.
Fresh Graduate or those with 0 to 2 years of working experience in similar technology role.
Basic Knowledge on PC hardware component and troubleshooting.
Familiarity with device operating systems – Windows, Linux
Familiarity with Microsoft Office applications, o365 and other similar applications.
Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage
Ability to read and interpret documents such as procedure manuals. Ability to identify and solve basic problems. Able to work in a team environment.
Computer savvy and shows keen interest in learning new technologies in a fast-paced working
environment.
Able to solve basic problems and interpret instructions furnished in written, oral, diagram or schedule
form. Customer service experience needed
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

Employment type
Full-Time

Work arrangement
No