Front Desk, Intake Coordinator

Company Overview:
New Day Recovery (NDR) is a premier detox and substance abuse residential facility located in Niles, Ohio. We're dedicated to transforming lives through comprehensive and compassionate addiction treatment services. Our mission is to provide personalized care that addresses the unique needs of each individual, empowering them to achieve long-term recovery and a brighter future.
Shift: Variable, mostly evenings and weekends
Position Overview:
We are seeking a compassionate, professional, and organized
Front Desk, Intake Coordinator to join our growing behavioral health and substance use treatment team.
This position serves as the first point of contact for clients, families, referral sources, and community partners. The ideal candidate is welcoming, detail-oriented, able to multitask in a fast-paced environment, and passionate about helping individuals seeking recovery services.
Responsibilities:
Greet clients and visitors in a professional and welcoming manner
Answer and direct incoming calls while maintaining confidentiality
Support intake and admissions processes
Collect and enter demographic, insurance, and referral information into the EMR system
Explain intake paperwork and program expectations to clients and families
Maintain accurate intake logs, documentation, and front desk records
Coordinate communication between clinical, medical, and administrative teams
Provide compassionate support to individuals in emotionally sensitive situations
Maintain HIPAA and confidentiality standards
Qualifications:
Must be at least 18 years of age
High School diploma or GED
Successful completion of BCI/FBI background check
Successful completion of pre-employment drug screen
Skills and Abilities:
Previous healthcare, behavioral health, medical office, or customer service experience preferred
Experience with EMR/EHR systems preferred
Strong communication, organizational, and multitasking skills
Ability to remain calm and professional in fast-paced or emotionally sensitive situations
Proficiency with Microsoft Office and standard office technology
Benefits:
Medical, dental and vision benefit programs
100% company paid life insurance plan
Paid Time Off (PTO) begins accruing immediately upon first day of work
EEO/DRWP

Employment type
PT

Work arrangement
No