Portfolio Delivery Manager

Bits In Glass (BIG) is a high-growth AI and automation consulting firm with offices across Canada, the United States, India, and the United Kingdom. Our portfolio spans more than 10 leading technologies across AI, cloud, data, automation, and business applications.
Recognized globally as a Great Place to Work and the recipient of multiple partner excellence awards, BIG is built on collaboration, innovation, and delivering measurable business outcomes for enterprise clients. We are a team of experienced technology professionals who enjoy solving complex challenges, celebrating wins together, and helping customers modernize with confidence.
About the Role
The Portfolio Delivery Manager is a senior, billable delivery role accountable for the health of BIG’s engagement portfolio. The person carries live client delivery responsibility at all times. They run independent assurance across the portfolio, absorb delivery escalations, and lead recovery of at-risk engagements. It is the first position of what is expected to become a small delivery assurance capability as the portfolio grows.
What You'll Do:
Billable Engagement Delivery
Lead assigned client engagements in the capacity determined by portfolio need, across engagements of varying size and platform
Own delivery outcome, client relationship health, and engagement margin for assigned work
Lead mobilization of new programs through the establishment window and transition cleanly to steady-state ownership
Deliver paid delivery assessments and independent program reviews as standalone engagements
Escalation & Recovery
Act as the defined intake point for delivery escalations across the portfolio, triaging and routing or assuming ownership as appropriate
Assume delivery leadership of engagements entering recovery, on a defined and time-bound basis
Diagnose root cause across delivery approach, estimation, staffing, governance, and client relationship management
Produce and execute the recovery plan — re-baseline, revised governance, staffing change, and the client reset
Support the Client Partner in the client-facing recovery narrative, and define exit criteria for return to steady state
Delivery Assurance
Run independent gate reviews at defined checkpoints — mobilization, baseline, SIT entry, UAT entry, go-live readiness, hypercare exit
Maintain a portfolio health view covering schedule, margin, scope, quality, team stability, and client sentiment
Operate defined early-warning triggers and convene review when they fire
Report portfolio health to the Head of Solution Delivery on a fixed cadence, independent of account-team reporting
Ensure every significant engagement carries a named deputy and a documented continuity plan
Automation & AI Leverage
BIG expects this role to be substantially AI-enabled from day one. The assurance function is deliberately being built on the assumption that reporting, synthesis, and analysis are automated rather than manually assembled.
Use Claude and comparable tooling to automate portfolio health reporting, status synthesis, and variance analysis
Build reusable assets — review templates, risk checklists, estimation challenge prompts — that let assurance scale beyond one person
Reduce the manual reporting burden on delivery managers rather than adding to it
Demonstrate measurable time savings from automation as part of ongoing performance expectations
Delivery Excellence
Own the delivery playbook, gate criteria, and estimation standards, and drive their adoption
Convert recovery findings into preventive changes to standards, templates, and estimating practice
Coach delivery managers and program managers; contribute to delivery leadership bench development
Support pre-sales through delivery-approach review, estimation challenge, and risk identification on major pursuits
What You Bring
8+ years in consulting or project delivery, including program or engagement leadership
Demonstrated turnaround of at-risk client programs, including the client-facing element
Commercial fluency across fixed-price, T&M, and managed services constructs; ownership of engagement margin
Credibility with client executive stakeholders; able to hold a difficult conversation without damaging the relationship
Track record of influence without direct authority across peer delivery leaders
Demonstrated use of AI tooling to automate delivery reporting or analysis
Comfortable carrying a billable target and being deployed to engagements of any size
Nice to Have
Delivery experience on low-code platforms or comparable enterprise platforms
Prior formal assurance, PMO, or quality-gate ownership
Experience in a boutique or mid-market consultancy spanning delivery, commercial, and pre-sales

Employment type
Full-Time

Work arrangement
Yes