Bilingual Contact Center Agent - Belmopan, Belize

Go Answer is expanding its Contact Center operations to a brand new 500-seat facility in Belmopan! We are looking for highly motivated, results-driven Contact Center Agents to join our team in Belize! Go Answer's goal is to exceed the expectations of our clients, (and their clients), one extraordinary customer experience at a time. Our agents should be fluent in English to greet and assist our customers with enthusiasm and confidence.
Responsibilities Include:
Manage a high volume of inbound/outbound calls in a timely manner.
Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement
Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.
Build and strengthen customer relationships to achieve positive connections by going the extra mile.
Develop a thorough understanding of client's products and services.
Follow account procedures and/or scripts with a personal touch.
Guide callers through troubleshooting, navigating the client's site and products or services.
Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
Requirements:
Applicants must be 18 years and over and must possess an active and valid Belize social security card.
Must have experience in related field - (call center, retail, hospitality or food service)
High School Diploma or equivalent.
Must be able to fluently speak and write in English and Spanish, using proper pronunciation and sentence structure
Exceptional verbal and written communication.
Positive Attitude and Energy
Excellent Phone voice
Outstanding customer service and active listening skills
Computer literacy - Typing 25 words per minute. MS Word/Excel.
Self-motivated and able to adapt to and comprehend business processes and procedural changes
Ability to work in a fast-paced environment.
Schedule flexibility
Clean police record via a background check
We Offer:
Competitive salary
Fun environment
Great incentives
Paid time off
Career Development and Management Training
Lots of opportunity for growth and development in a brand new location!

Employment type
Full-Time

Work arrangement
No