Sales Support Representative

Job Summary
We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. This role is essential in providing exceptional customer service and supporting the sales team in achieving their goals. The ideal candidate will have a passion for helping customers and a strong understanding of sales processes.
Responsibilities
Handle inbound / outbound phone & email activity to assist architects, designers, custom home builders, general contractors, and building material distributors with post sales support functions
Provide customers with technical product knowledge surrounding the installation and limitations of the product
Host an internal weekly service meeting with cross functional departments to address customer issues and identify areas of improvements
Log and troubleshoot Service Cases as needed on product issues after delivery
Coordinate with EZConcept Planner to confirm delivery ETAs as requested by customer
Work with our logistics team and freight carriers to secure freight quotes, or to provide updated tracking information, and to submit damage claims as necessary
Work with Finance and Supply Chain to handle customer credits & return authorizations
Create quotes and review drawing documents as needed to finalize replacement orders
Work with independent sales reps to assist with jobsite support when troubleshooting challenges in the field.
Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.
Perform other related duties as assigned by the General Manager of sales operations
Required Skills:
Bachelor’s Degree in Business or a related Customer Service field
Professional demeanor, high-energy, fast-paced, focused
Fanatical customer service skills
Effective & empathetic communication skills
Advanced computer skills
Strong Reasoning Ability
Excellent interpersonal skills
Firm Decision Making skills
Attention to detail and high level of accuracy
An ability and desire to work with technical information
Stress Management
Time Management Skills
Preferred Skills:
Door and frame industry experience given additional consideration
Familiarity with ERP systems, specifically NetSuite
CRM Software experience

Employment type
Full-Time - Office Employee

Work arrangement
No