Treatment Coordinator Orthodontics

Position Type:
Permanent Full-Time (40 hrs/week)
Location:
Edmonton, Alberta
Language:
English
About the Company
We specialize in orthodontics and pediatric dentistry, offering personalized and comprehensive care for patients of all ages. Our dedicated team of registered specialists uses cutting-edge technologies to create treatment plans tailored to support optimal dental health, function, and aesthetics. From early-age pediatric dental care to orthodontic solutions, we collaborate closely with patients and their families to promote long-term oral well-being and provide confident, beautiful smiles. We are committed to fostering a welcoming, supportive environment where patients feel at ease and well-informed throughout their dental journey.
About this Role
If you are looking for a long-term position as an Orthodontic Treatment Coordinator in progressive, state-of-the-art Orthodontic/Dental offices. We are looking for a Full-Time Orthodontic Treatment Coordinator, approximately 32-40 hours/week. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with team members, parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.
Requirements: (The applicant must meet the following requirements)
High School diploma
Must be computer proficient and learn new software easily (software used in our office are Ortho2 Edge and Curve Hero)
Previous experience in customer service or office administration is an asset.
Ability to present treatment plans and finalize financial arrangements
Ability to work with a large team
Be proactive
Ability to work in a fast paced environment
Ability to adapt to change and a growing practice
High level of organization and attention to detail
Excellent communication and customer service skills
Proficient in English
Willingness to be cross trained in other areas of the clinic
Must be willing to travel between different office locations
Responsibilities and Duties
Taking diagnostic pictures
Explaining orthodontic treatment and appliances to patients and parents
Setting up financial contracts and payment plans
Address patient questions and concerns
Follow up with patients and insurance companies
Be proficient working with different insurance companies
Be well versed in our billing process and cost of procedures, treatments and consultations
Review Treatment Coordinator statistics and reports
Work in partnership with the Financial Coordinator to help patients initiate treatment
Qualifications and Skills
Minimum education: High School Diploma
Customer service and consultation experience is an asset
Previous experience working in an orthodontic office or a dental office (preferred but not required)
This position offers:
State of the art offices (5 locations)
Professional clinical team
Full-Time hours 32-40 hours/week
Pay based on experience
Benefits:
Free Uniforms
Benefit Package
Vacation Pay
Bonus Pay
Candidates must be legally eligible to work in Canada

Employment type
Full-Time

Work arrangement
No