London City Lead

The Role
As London City Lead, you are accountable for the commercial, operational and experiential performance of beyond’s London portfolio.
You will lead, manage and develop the Community Managers and Senior Community Managers across London and Dublin, ensuring each building is delivering against its financial, commercial, operational and member experience objectives.
You will report directly to the Community Director and act as the key link between our London building teams and central functions, working closely with Sales, Finance, Real Estate, HR and other support teams.
Key Responsibilities
Leadership & Management
Lead, coach and develop the London Community Managers and Senior Community Managers, setting clear expectations, accountability and performance standards
Build a high-performing, commercially minded leadership team across London, ensuring strong collaboration and consistency between locations
Hold managers accountable for the performance of their individual buildings while providing support, challenge and escalation where required
Identify development and succession opportunities across the London Community team
Commercial & Sales Leadership
Own overall commercial performance across the London portfolio, including revenue, occupancy, conversion, renewals and retention
Review building-level pipeline and commercial performance, challenging Community Managers to take proactive action where targets are at risk
Partner closely with Sales to maximise portfolio-wide opportunities, including major prospects, expansions, renewals and broker relationships
Identify and drive commercial initiatives that support growth across multiple London locations
Member Experience & Retention
Ensure a consistently high standard of member experience across the London portfolio
Maintain oversight of key and strategic member relationships, supporting Community Managers with complex or commercially sensitive matters
Review member KPIs and trends across locations, including NPS, retention and churn risk
Drive consistent action plans and best-practice sharing to improve member experience and retention
Operational Oversight
Maintain senior oversight of operational performance across all London locations through effective management of the Community Managers
Ensure each building consistently meets beyond’s operational, safety and service standards
Act as the senior escalation point for significant building, landlord, vendor or operational issues
Identify recurring portfolio-wide challenges and ensure effective solutions are implemented consistently across locations
Financial Performance
Own overall financial performance across the London portfolio in partnership with Finance
Hold Community Managers accountable for their building P&Ls, budgets, Opex and financial performance
Support budgeting, forecasting and regular business reviews across the London portfolio
Identify opportunities to improve revenue, margin and overall portfolio profitability
About You
Basic Qualifications
7+ years of experience in flexible workspace, hospitality, commercial real estate, multi-site operations or a similar customer-facing environment
Proven experience leading and developing managers across multiple teams or locations
Strong track record of delivering commercial growth, revenue, occupancy and retention targets
Strong financial acumen, including experience with P&L ownership, budgets and forecasting
Excellent stakeholder management and communication skills, with the credibility to work with senior clients, landlords and internal leadership
Working Location
London – fulltime onsite across beyond’s London portfolio
Reporting Line
Reports to: Community Director
Direct reports: London Community Managers and Senior Community Managers
Benefits
At infinitSpace, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:
Company equity package
Commission structure (uncapped)
Company pension scheme
25 days annual leave, plus your birthday off
Enhanced parental leave
Opportunities for career development and progression within a growing business
Access to Perkbox, our employee rewards and wellbeing platform
Employee Assistance Programme (EAP)
Regular team and community events
Phone allowance
Our Mission
To make the world a better place by empowering people to reach their full potential, together. beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together

Employment type
Full-Time

Work arrangement
No