Clinical Support Specialist

Must be a Florida resident to apply.
What Are We Looking For?
Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.
Responsibilities
Processing orders
Phone triage patients throughout the country via telemedicine
Walking patients through administering injections to themselves
Take incoming calls in med staff queue
Complete letter of medical necessities, travel letters
Communicating via email/phone with providers, patients, and staff
Assist patients with ordering products
Sending C/O through Med portal
Explaining treatment procedures to patients and providing follow up education
Handle high volume outbound and inbound calls
Multitasking skills through EMR, Med queue, and other systems
Phone and email etiquette
Qualifications
Proficient in medical terminology
1 + years' experience in healthcare setting required
Associate degree preferred but not required
Pharmaceutical experience encouraged
1+ years of experience in a Healthcare setting
Excellent interpersonal and communication skills via email and verbal
Proficient in computer skills (Outlook/Microsoft) and EMR systems
Multitasking and system navigation skills
Coachable and a team player
Shifts Available (Training is 4-6 weeks from 8:00am-4:45pm.)
Monday-Friday 12:00pm-8:45pm
Compensation: starting $18.50/hr (not negotiable)
Benefits
PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services
*Benefits are subject to change at any time

Employment type
Full-Time

Work arrangement
Yes