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The key details from the original listing.
Description supplied by the original job listing.
About us:
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.
Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.
At POD Health, we strive to make healthcare personal, proactive, and accessible for all.
Schedule: Monday - Friday 9:00 AM - 5:00 PM
Location: On-site | Tampa, Fl (33612)
Job Responsibilities:
Virtual Visit Facilitation
Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (video or telephone visits).
Ensure patients are ready for the visit, including confirmation of availability, technology readiness, and required documentation.
Coordinate real-time handoff between patient and provider to support on-time visit start.
Appointment Reminders & Outreach
Conduct appointment reminder calls, same-day confirmations, and follow-up outreach to reduce no-shows.
Communicate schedule changes, delays, or cancellations to patients and providers as needed.
Document all outreach attempts and patient interactions according to organizational standards.
Provider Schedule Support
Monitor provider schedules throughout the day and proactively address gaps, late arrivals, or connectivity issues.
Serve as the first point of contact for visit-related operational issues during clinic hours.
Documentation & Systems
Accurately document visit status, outreach attempts, and outcomes in the designated systems (e.g., EHR, scheduling platform, call system).
Maintain up-to-date appointment notes and flags related to visit readiness or barriers.
Adhere to HIPAA and organizational confidentiality policies at all times.
Coordination & Communication
Collaborate closely with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.
Provide clear, professional communication to patients regarding visit expectations and next steps.
Support process improvements by identifying recurring visit barriers or scheduling issues.
Qualifications:
High School Diploma or GED
Bilingual fluency in Spanish and/or Cantonese Chinese required
1-2 years of telehealth experience
Strong grasp of patient care procedures and medical terminology
Excellent interpersonal skills to effectively interact with patients and healthcare professionals
Strong organizational skills to manage patient records and appointment scheduling
Proficiency in using EMR systems, experience in AdvancedMD a plus
Benefits:
Health, dental, and vision insurance
401(k) with company match
Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
Professional development opportunities
Mission-driven work in an innovative healthcare space
Employment type
Full-Time
Work arrangement
No
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