Inside Sales Lead

Company Overview:
Neighborly is a leading provider of residential and electrical, HVAC, plumbing, and property restoration services. With a reputation for professionalism and quality workmanship, we help homeowners protect and restore their most valuable investment — their property. We're growing fast and looking for motivated, customer-focused professionals to join our team.
Position Summary:
We are seeking an Inside Sales Lead who will be primarily responsible for following up with potential customers after a technician, estimator, or inspector has already performed an in-home visit or assessment. Your role is to guide customers through their options, address any remaining questions or concerns, and help convert open estimates into scheduled work.
This position is key to maximizing our service pipeline and enhancing the overall customer experience.
Key Responsibilities:
Follow up with homeowners and property managers after on-site estimates, inspections, or assessments have been completed.
Re-engage warm leads and guide customers through the next steps of their project or repair.
Answer questions, provide additional information, and help customers understand the scope and value of the proposed work.
Close sales by scheduling service appointments or securing project approvals.
Document follow-up activities and customer notes in the CRM system.
Track and manage open proposals and aging estimates to ensure timely responses.
Work with field staff, dispatch, and project managers to coordinate scheduling and service delivery.
Identify opportunities to upsell related services or long-term service plans.
Maintain a positive, professional, and customer-first attitude in all interactions.
Meet or exceed monthly sales conversion goals and performance targets.
Qualifications:
2+ years of experience in inside sales, follow-up sales, or customer care roles.
Experience in a home service industry (HVAC, plumbing, electrical, restoration) is a strong plus.
Confident phone presence with excellent verbal and written communication skills.
Strong organizational and time management skills.
Proficient with CRM or dispatch software (e.g., ServiceTitan)
Ability to understand basic service terminology and explain proposals clearly.
High school diploma or GED required; additional education or technical knowledge is a bonus.
What We Offer:
Competitive base salary with commission and bonus opportunities.
Health, dental, and vision insurance.
Paid time off, holidays, and company events.
Training and career growth opportunities.
Supportive, team-oriented culture.
Discounts on company services.

Employment type
Part-Time

Work arrangement
No