Lead Systems Analyst (IC)

Job Title: Team Lead: Business & Systems Analysis
Reports to: Competency Head / Competency Lead Product and Delivery
ROLE OVERVIEW
This role is dynamic, yet it has a specific focus on DVT’s Business and System Analysis service offering, quality and This is a hands-on, client-embedded Team Lead role responsible for delivering Business and Systems Analysis while supporting and coaching a team of consultants within a client engagement.
The role balances delivery execution with enabling team performance, ensuring high-quality outputs, aligned delivery, and strong client relationships.
The individual contributes directly to client success while representing DVT as a trusted delivery partner.
EXPERIENCE AND SKILLS
7–12+ years’ experience in:
Business Analysis
Systems / Technical Analysis
Experience working within client delivery environments
Proven experience in:
Leading or mentoring consultants within delivery teams
Agile and hybrid delivery environments
Strong hands-on delivery capability (player-coach model)
Consultancy mindset and client-facing experience
Demonstrated servant leadership capability
ATTITUDES
Passion for people and training
Enthusiastic and committed
High EQ and change management 101
Ability to work under pressure
Delivery and quality focused
Work to achieve tight deadlines (sense of urgency)
Professionalism (conduct and appearance)
Motivated and positive
Show initiative to expand the business
Awareness of the environment
Takes initiative within the client environment to improve delivery and outcomes
Professional, positive, and solutions-driven
RESPONSIBILITIES
Delivery Execution (Player-Coach):
You are first and foremost a delivery professional. You are comfortable being hands-on and actively contributing to analysis delivery while leading others.
You:
Perform business and systems analysis activities within client engagements
Drive requirements elicitation, analysis, and documentation
Translate business needs into clear, structured outputs that delivery teams can execute against
Bridge the gap between business stakeholders and technical teams to ensure alignment and feasibility
Lead by example by contributing directly to delivery outputs
.
Team Leadership & Coaching:
You see yourself as an enabler of people. You lead from within the team, not outside of it.
Support and coach Business Analysts and Systems Analysts within the client environment
Provide day-to-day guidance, feedback, and mentoring
Ensure consistent quality of outputs across the team
Help consultants navigate challenges, ambiguity, and stakeholder expectations
Build a culture of collaboration, ownership, and accountability
Your success is measured by the success of your team
Enabling others to perform is just as important as your own delivery
Client Engagement & Relationship Management:
You do not see yourself as a salesperson, but you build strong, trusted relationships naturally.
Develop and maintain strong relationships with client stakeholders
Facilitate workshops, discussions, and alignment sessions
Act as a trusted delivery advisor within the engagement
Understand the client’s environment, challenges, and priorities
Ensure the team is aligned to deliver against client outcomes and expectations
You become the glue between business, technology, and delivery execution
Delivery Quality & Governance:
You understand that delivery excellence drives growth.
Identify opportunities within the engagement to:
Improve delivery outcomes
Extend value through additional support or services
Provide insight to delivery leadership on:
Client needs
Team performance
Opportunities for improvement
Ensure consultants are effectively positioned and delivering value within the client context
Mentorship & Growth:
You Your passion for people is evident in how you show up every day.
Mentor and support consultants in their career growth and development
Share knowledge, experience, and practical insights
Support continuous learning and improvement within the team
Create an environment where consultants feel supported, challenged, and motivated
You are:
A servant leader
A coach
A trusted peer
You can fail and can share how you failed. You are comfortable failing, admitting, learning, being transparent and being a servant of change
A Snapshot Summary of your Responsibilities:
We want you to:
Deliver high-quality Business and Systems Analysis within client engagements
Lead and support a team of consultants within the client environment
Coach, mentor, and enable team members to perform at their best
Build strong, trusted client relationships through delivery excellence
Ensure consistent, high-quality outputs across all analysis work
Contribute to improving delivery outcomes and client value
Represent DVT professionally and positively within the client space
MINIMUM REQUIREMENTS
Relevant qualification in Business Analysis / Information Systems / IT
Required: Any professional accredited certificate/diploma/degree in Business Analysis
Required: 2 of the following certifications:
Diploma in Business Analysis
Postgraduate Diploma in Management
Advantage but not compulsory: Any Agile certification
IBA certifications (CBAP, CCBA, etc.)
Gallup strengths
At least 2 strategical strengths in top 5
At least 2 executional strengths in top 5
At least the following strength in your top 10: Relator
At least the following strengths in your top 10: Achiever or Responsibility
The things we know you are good at:
Working with people
You are a natural persuader, influencer and change manager. And that’s why you are a suave communicator.
You love working with people and liaising with external forums to keep abreast with industry best practice
You cope well with pressures & setbacks and have a high tolerance for ambiguity. But also know how to get more ‘black & white’ out of the grey
You get a kick from closing business opportunities and selecting and assigning staff to suitable projects/clients
You are a great communicator and living the Agile values as part of your lifestyle.
You’re ethical & values orientated and are always seeking to inch the bar higher by sustaining an honorable and fair business
You’re an achiever & seek to meet your personal work goals and objectives (You’re going somewhere, and you want your journey to be centered around people & client centricity)

Employment type
Independent Contractor

Work arrangement
No