Debt Recovery Assistant- US hours

Debt Recovery Assistant- US hours
Location: Norwich
Job Type: Full-time, Permanent
Salary: £26,436 + Uncapped Commission
Hours: 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)
About the company:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.
The Role
Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.
This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most.
Key duties & responsibilities
Daily Management of debt with the following metrics
Debtor Contact Rate
Promise to Pay Fulfilment Rate
Average Collection Period
Recovery Rate
Debt Write-off Rate
Dispute Resolution Rate
Customer Retention Rate Post-Collection
Compliance Adherence Rate
Data Integrity
Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.
Data cleansing in Salesforce
Updating Churn report
Completing vulnerability reviews and agreeing payment plans as needed
Supporting with Insolvency Forms
Submitting investigations to the nominated body for recovery of debt
Allocation of payments in accounting software and Salesforce
Experience
Previous experience in debt recovery or credit control
Previous experience of Salesforce (desirable)
Previous experience dealing with multi-currencies (desirable)
Proficient in Excel (confident with VLOOKUPS desirable)
Excellent communication skills
Ability to manage own workload
Strong attention to detail
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
On-site parking
Experience:
Debt Recovery: 1 year (required)
Credit Control: 1 year (required)
Work Location: In person

Employment type
Full-Time

Work arrangement
No